Call Center Representative Jobs in Copperas Cove, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Killeen, TX (23 miles from Copperas Cove, TX)
- 3 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 3 days ago
Must be 18 years of age or older 2+ years of remote customer service experience 2+ years of remote call center experience Must be able to pass a background check Windows computer required (No Mac or...
Remote WorkBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 15 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 15 days ago
LOCATION: Killeen, TX POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
Contact Center Representative I (Entry-Level)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
Call Center Representative (Blended)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
We're seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives....
Blended Call Center Representative (Inbound & Outbound)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base....
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
LOCATION Killeen, TX JOB TYPE Full-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our...
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
Blended Contact Center Agent (Inbound & Outbound)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
LOCATION Killeen, TX JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
Call Center Representative (Full-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Were seeking dedicated and customer-focused Call Center Representatives to join our team in supporting a wide range of inbound and outbound service and sales projects....
Call Center Representative (Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
LOCATION Killeen, TX JOB TYPE Full-Time PAY TYPES Hourly + Bonus POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to...
Call Center Representative (Flexible Schedule)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
Were expanding our team and looking for motivated Call Center Representatives to join us!...
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
LOCATION Killeen, TX JOB TYPE Part-Time PAY TYPES Hourly + Bonus POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to...
Contact Center Representative II (Experienced)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 21 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Copperas Cove, TX
Moving to Copperas Cove, TX? Find some basic demographic data about Copperas Cove, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Copperas Cove, TX
Highest Education Level
Call Center Representatives in Copperas Cove, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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