Call Center Representative Jobs in La Vergne, TN

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Contact Center Agent

Nashville, TN (15 miles from La Vergne, TN)
2 days ago

Nashville, TN (15 miles from La Vergne, TN)
2 days ago

Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...

Call Center Customer Service Representative Temp to Hire

Franklin, TN (24 miles from La Vergne, TN)
4 days ago

Franklin, TN (24 miles from La Vergne, TN)
4 days ago

Call Center Customer Service Representative Temp to Hire Location: Franklin, TN Pay: $15 per hour Bilingual: $16 Schedule: Monday Friday, 8 AM 5 PM Job Type: Temp to Hire Potential to transition...

Remote Work

Behavioral Health Call Center Specialist (Remote)

Franklin, TN (24 miles from La Vergne, TN)
5 days ago

Franklin, TN (24 miles from La Vergne, TN)
5 days ago

Behavioral Health Call Center Specialist (Remote) Franklin, Tennessee Customer Service/Support 21085 Job Description Overview Fast Pace Health strives to provide a best in class patient experience...

Remote Work

Intl - HR Call Center Representative (Costa Rica)

Nashville, TN (15 miles from La Vergne, TN)
9 days ago

Nashville, TN (15 miles from La Vergne, TN)
9 days ago

Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million...

Call Center Representative

Goodlettsville, TN (22 miles from La Vergne, TN)
10 days ago

Goodlettsville, TN (22 miles from La Vergne, TN)
10 days ago

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....

Customer Service Call Center Representative - 2325801

Franklin, TN (24 miles from La Vergne, TN)
11 days ago

Franklin, TN (24 miles from La Vergne, TN)
11 days ago

Customer Service Call Center Representative - 2325801 Job Employer Name: Waste ManagementSpiderID: 13921935 Location: FRANKLIN, TennesseeDate Posted: 1/8/2025 Wage:Category: Executive Job Code: 2325801...

Full Time - Guest Sales Agent - Call Center - Grand Ole Opry

Nashville, TN (15 miles from La Vergne, TN)
30+ days ago

Nashville, TN (15 miles from La Vergne, TN)
30+ days ago

Full Time - Guest Sales Agent - Call Center - Grand Ole Opry #25-0139 Nashville, Tennessee, United States Job Description Deliver exceptional service to guests by connecting them to unforgettable...

Call Center Representative

Nashville, TN (15 miles from La Vergne, TN)
30+ days ago

Nashville, TN (15 miles from La Vergne, TN)
30+ days ago

Position: Call Center Representative (Engagement Specialist) The Call Center Representative is the first Monogram Health voice the patient comes in contact....

Call Center Specialist

Brentwood, TN (12 miles from La Vergne, TN)
45+ days ago

Brentwood, TN (12 miles from La Vergne, TN)
45+ days ago

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through...

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Demographic Data for La Vergne, TN

Moving to La Vergne, TN? Find some basic demographic data about La Vergne, TN below.

Median Age

Average Household Income

Home Value vs Household Income in La Vergne, TN

Local

National

Total Population

37,463

Number of Businesses

648

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in La Vergne, TN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in La Vergne, TN offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in La Vergne, TN

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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