Call Center Representative Jobs in Hermitage, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Contact Center Agent
- Nashville, TN (10 miles from Hermitage, TN)
- 23 hours ago
- Nashville, TN (10 miles from Hermitage, TN)
- 23 hours ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Pharmacy Call Center Representative Evergreen Candidate Pool
- Brentwood, TN (13 miles from Hermitage, TN)
- 1 day ago
- Brentwood, TN (13 miles from Hermitage, TN)
- 1 day ago
Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming...
- Nashville, TN (10 miles from Hermitage, TN)
- 2 days ago
- Nashville, TN (10 miles from Hermitage, TN)
- 2 days ago
Client Relations Specialist Position Description / Responsibilities Are you a perfectionist who finds satisfaction in highly-organized and structured work? Do you love coordinating and...
Admissions Specialist Call Center
- Brentwood, TN (13 miles from Hermitage, TN)
- 4 days ago
- Brentwood, TN (13 miles from Hermitage, TN)
- 4 days ago
Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on...
Client Support Specialist - Greater Nashville, TN Area
- Nashville, TN (10 miles from Hermitage, TN)
- 6 days ago
- Nashville, TN (10 miles from Hermitage, TN)
- 6 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Goodlettsville, TN (14 miles from Hermitage, TN)
- 12 days ago
- Goodlettsville, TN (14 miles from Hermitage, TN)
- 12 days ago
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
- Nashville, TN (10 miles from Hermitage, TN)
- 13 days ago
- Nashville, TN (10 miles from Hermitage, TN)
- 13 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Nashville, TN (10 miles from Hermitage, TN)
- 28 days ago
- Nashville, TN (10 miles from Hermitage, TN)
- 28 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Intl - HR Call Center Representative (Costa Rica)
- Nashville, TN (10 miles from Hermitage, TN)
- 30+ days ago
- Nashville, TN (10 miles from Hermitage, TN)
- 30+ days ago
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million...
- Brentwood, TN (13 miles from Hermitage, TN)
- 60+ days ago
- Brentwood, TN (13 miles from Hermitage, TN)
- 60+ days ago
Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through...
Demographic Data for Hermitage, TN
Moving to Hermitage, TN? Find some basic demographic data about Hermitage, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hermitage, TN
Highest Education Level
Call Center Representatives in Hermitage, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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