Call Center Representative Jobs in Germantown, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Post-Hospital Call Center Representative
- ALLIANCE HEALTHCARE SERVICES, INC
- Memphis, TN (15 miles from Germantown, TN)
- 8 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 8 days ago
GENERAL FUNCTION : This person is responsible for responding to all post-hospital (PH) requests and securing PH documentation as applicable, answering calls and providing timely communication to...
In Person- Universal Health Services
- Memphis, TN (15 miles from Germantown, TN)
- 14 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 14 days ago
Responsibilities Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team...
In Person- Aston Carter
- Collierville, TN (7 miles from Germantown, TN)
- 14 days ago
- Collierville, TN (7 miles from Germantown, TN)
- 14 days ago
Order Validation: will receive order from Esker (company web based system), reads it, and send to QAD (Mueller home grown in house system) -Provide Pricing on Orders -Quotes -Dealing with order...
In PersonContact Center Representative (Call Center) -Bilingual
- SALUDOS HISPANOS
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
Contact Center Representative (Call Center) -Bilingual Fedex Employee Credit Association Job Category Customer Service Overview Description Overview: Looking for a career in the financial...
In PersonDemographic Data for Germantown, TN
Moving to Germantown, TN? Find some basic demographic data about Germantown, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Germantown, TN
Highest Education Level
Call Center Representatives in Germantown, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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