Call Center Representative Jobs in Brentwood, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Hermitage, TN (13 miles from Brentwood, TN)
- 4 hours ago
- Hermitage, TN (13 miles from Brentwood, TN)
- 4 hours ago
Hours: M-F, 8AM-5PM Pay Rate: $22.75/hr Contract to start Must have 2+ years Healthcare/Medical call center experience with inbound and outbound calls. Working with members and providers....
Remote WorkContact Center Representative (12pm-9pm) w/ Onsite Training (8am-5pm) - Nashville, TN
- Nashville, TN (9 miles from Brentwood, TN)
- 17 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Pharmacy Call Center Representative Evergreen Candidate Pool - Archimedes
- Brentwood, TN
- 20 days ago
- Brentwood, TN
- 20 days ago
Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming...
- Nashville, TN (9 miles from Brentwood, TN)
- 21 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 21 days ago
Client Relations Specialist Position Description / Responsibilities Are you a perfectionist who finds satisfaction in highly-organized and structured work? Do you love coordinating and...
Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on...
Client Support Specialist - Greater Nashville, TN Area
- Franklin, TN (14 miles from Brentwood, TN)
- 25 days ago
- Franklin, TN (14 miles from Brentwood, TN)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 30+ days ago
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 30+ days ago
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
- Nashville, TN (9 miles from Brentwood, TN)
- 30+ days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Client Support Specialist, Business Insurance
- Franklin, TN (14 miles from Brentwood, TN)
- 30+ days ago
- Franklin, TN (14 miles from Brentwood, TN)
- 30+ days ago
Company: Marsh McLennan Agency Description: Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't...
Demographic Data for Brentwood, TN
Moving to Brentwood, TN? Find some basic demographic data about Brentwood, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brentwood, TN
Highest Education Level
Call Center Representatives in Brentwood, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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