Call Center Representative Jobs in Thorndale, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Media, PA (18 miles from Thorndale, PA)
- 2 days ago
- Media, PA (18 miles from Thorndale, PA)
- 2 days ago
Our esteemed client in Media is hiring Contact Center Representatives. Our client is well-known and you will work at their corporate office location! Our client has been in business for 50 years....
Remote Part-Time Inbound Call Center Agent
- Exton, PA (7 miles from Thorndale, PA)
- 21 days ago
- Exton, PA (7 miles from Thorndale, PA)
- 21 days ago
Overview CubeSmart is looking for an Remote Part-Time Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing...
Remote Work- Wilmington, DE (23 miles from Thorndale, PA)
- 23 days ago
- Wilmington, DE (23 miles from Thorndale, PA)
- 23 days ago
Contact Center Agent at Blindsight Delaware Enterprises, Inc. in Wilmington, Delaware, United States Job Description KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Adhere to the Privacy Act...
- Media, PA (18 miles from Thorndale, PA)
- 24 days ago
- Media, PA (18 miles from Thorndale, PA)
- 24 days ago
Representative is responsible for handling calls that come into Delaware County Health Department's call center operations and providing accurate information to each caller....
- Eddystone, PA (22 miles from Thorndale, PA)
- 25 days ago
- Eddystone, PA (22 miles from Thorndale, PA)
- 25 days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
Real Estate Call Center Representative
- Exton, PA (7 miles from Thorndale, PA)
- 27 days ago
- Exton, PA (7 miles from Thorndale, PA)
- 27 days ago
The call center representatives must be knowledgeable about all products and know all servicing aspects of lending....
Contact Center Representative- 1st Shift Part-Time
- Media, PA (18 miles from Thorndale, PA)
- 30+ days ago
- Media, PA (18 miles from Thorndale, PA)
- 30+ days ago
Job Description Location: Media, PA Schedule : 1st Shift 9AM 1PM ( 20 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our Contact...
- Leola, PA (23 miles from Thorndale, PA)
- 30+ days ago
- Leola, PA (23 miles from Thorndale, PA)
- 30+ days ago
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC &...
Demographic Data for Thorndale, PA
Moving to Thorndale, PA? Find some basic demographic data about Thorndale, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Thorndale, PA
Highest Education Level
Call Center Representatives in Thorndale, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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