Call Center Representative Jobs in Montgomeryville, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - 1st Shift
- Media, PA (23 miles from Montgomeryville, PA)
- 2 days ago
- Media, PA (23 miles from Montgomeryville, PA)
- 2 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Call Center Representative - 12-8
- Warminster, PA (8 miles from Montgomeryville, PA)
- 4 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (8 miles from Montgomeryville, PA)
- 4 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Middle City West, PA (18 miles from Montgomeryville, PA)
- 5 days ago
- Middle City West, PA (18 miles from Montgomeryville, PA)
- 5 days ago
PeopleShare is currently hiring Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will...
Contact Center Representative- 2nd Shift Full-Time
- Media, PA (23 miles from Montgomeryville, PA)
- 6 days ago
- Media, PA (23 miles from Montgomeryville, PA)
- 6 days ago
At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center...
Call Center Representative - OHS Team
- Warminster, PA (8 miles from Montgomeryville, PA)
- 10 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 10 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (8 miles from Montgomeryville, PA)
- 13 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
- Warminster, PA (8 miles from Montgomeryville, PA)
- 13 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694182 Summary Warminster, PA $16.00 - $16.00 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
Call Center Representative - App Services
- Warminster, PA (8 miles from Montgomeryville, PA)
- 20 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 20 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Contact Center Representative - Bilingual (Fulltime, In-Office)
- Bristol, PA (21 miles from Montgomeryville, PA)
- 21 days ago
- Bristol, PA (21 miles from Montgomeryville, PA)
- 21 days ago
The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs. Schedule: Monday-Friday: 11:00 AM...
- Warminster, PA (8 miles from Montgomeryville, PA)
- 21 days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 21 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Client Support Specialist - Greater Philadelphia, PA Area
- Warrington, PA (4 miles from Montgomeryville, PA)
- 27 days ago
- Warrington, PA (4 miles from Montgomeryville, PA)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Temporary Contact Center Representative - 3rd Shift Part Time
- Media, PA (23 miles from Montgomeryville, PA)
- 30+ days ago
- Media, PA (23 miles from Montgomeryville, PA)
- 30+ days ago
Job Description Location: Media, PA Schedule : 3rd Shift 3:00 AM - 7:00AM (20 hours/week, 7-day availability) Position Summary : The Wawa Contact Center handles contacts from our Customers and...
Remote Work- Florence, NJ (23 miles from Montgomeryville, PA)
- 30+ days ago
- Florence, NJ (23 miles from Montgomeryville, PA)
- 30+ days ago
If you need assistance applying for this position, please call Human Resources at ... ext. 1124 or 1197 Call Center Representative We are seeking a skilled Call Center Representative....
Video Call Center Representative
- Warminster, PA (8 miles from Montgomeryville, PA)
- 30+ days ago
- Warminster, PA (8 miles from Montgomeryville, PA)
- 30+ days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Demographic Data for Montgomeryville, PA
Moving to Montgomeryville, PA? Find some basic demographic data about Montgomeryville, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Montgomeryville, PA
Highest Education Level
Call Center Representatives in Montgomeryville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »