Call Center Representative Jobs in Manheim, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Harrisburg or Halifax, PA
- Harrisburg, PA (24 miles from Manheim, PA)
- 2 days ago
- Harrisburg, PA (24 miles from Manheim, PA)
- 2 days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg or Halifax, PA....
Remote Work- Harrisburg, PA (24 miles from Manheim, PA)
- 10 days ago
- Harrisburg, PA (24 miles from Manheim, PA)
- 10 days ago
This is an onsite position located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
Customer Relations Associate - Part Time
- Harrisburg, PA (24 miles from Manheim, PA)
- 10 days ago
- Harrisburg, PA (24 miles from Manheim, PA)
- 10 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Leola, PA (14 miles from Manheim, PA)
- 30+ days ago
- Leola, PA (14 miles from Manheim, PA)
- 30+ days ago
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC &...
Demographic Data for Manheim, PA
Moving to Manheim, PA? Find some basic demographic data about Manheim, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Manheim, PA
Highest Education Level
Call Center Representatives in Manheim, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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