Call Center Representative Jobs in Carlisle, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Harrisburg, PA (16 miles from Carlisle, PA)
- 2 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 2 days ago
center experience demonstrating customer service excellence Key Skills : Meticulous attention to detail Proficiency in using computer systems and navigating technology Strong communication skills with...
Call Center Specialist - Work From Home
- Camp Hill, PA (14 miles from Carlisle, PA)
- 3 days ago
- Camp Hill, PA (14 miles from Carlisle, PA)
- 3 days ago
FT Call Center Specialist - Work From Home Location: Camp Hill [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions...
Remote Work- Harrisburg, PA (16 miles from Carlisle, PA)
- 3 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 3 days ago
Randstad is seeking a dynamic and customer-focused Customer Service Representative to join our call center team in Harrisburg, PA. In this role, you will be the first point of contact for our...
- York, PA (22 miles from Carlisle, PA)
- 11 days ago
- York, PA (22 miles from Carlisle, PA)
- 11 days ago
Summary of Position Kinsley Materials is seeking a Call Center Representative to join our team....
Sr Email/Chat Contact Center Representative - Banking Support
- Harrisburg, PA (16 miles from Carlisle, PA)
- 16 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Harrisburg, PA (16 miles from Carlisle, PA)
- 18 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Customer Service Representative
- Harrisburg, PA (16 miles from Carlisle, PA)
- 20 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 20 days ago
EZ Pass - Customer Service Representative Job Description Payrate: 18/Hr Shifts: Monday-Friday, all day shifts - hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual...
Remote Work- Harrisburg, PA (16 miles from Carlisle, PA)
- 21 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 21 days ago
Call Center/Customer Service PeopleShare Harrisburg, PA, US 3m ago Tired of working weekends, nights, and holidays? Paid training provided! Customer Service Job Details: Schedule: 8am- 5pm...
- Harrisburg, PA (16 miles from Carlisle, PA)
- 90+ days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 90+ days ago
This position is in-office located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
Demographic Data for Carlisle, PA
Moving to Carlisle, PA? Find some basic demographic data about Carlisle, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Carlisle, PA
Highest Education Level
Call Center Representatives in Carlisle, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »