Call Center Representative Jobs in Edmond, OK

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Remote Client Support Specialist OKC Area

Manpower
Oklahoma City, OK (13 miles from Edmond, OK)
1 day ago

Oklahoma City, OK (13 miles from Edmond, OK)
1 day ago

Customer Experience Specialist (Remote in OKC Area) $16.50/hr Make every customer interaction count. We're seeking a Customer Experience Specialist to provide exceptional support to customers...

Remote

Inbound Call Center Agent

Enterprise Call Center
Oklahoma City, OK (13 miles from Edmond, OK)
17 days ago

Oklahoma City, OK (13 miles from Edmond, OK)
17 days ago

Inbound Call Center Agent Full-time Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across...

In Person

Remote - Healthcare Call Center Representative

VXI Global Solutions, LLC
Oklahoma City, OK (13 miles from Edmond, OK)
22 days ago

Oklahoma City, OK (13 miles from Edmond, OK)
22 days ago

As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....

Remote

Customer Care Associate

Trans.Appl.Group Inc. NE
Yukon, OK (18 miles from Edmond, OK)
29 days ago

Yukon, OK (18 miles from Edmond, OK)
29 days ago

Req ID: 352977 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

Hybrid

Call Center Representative

Cellular Sales
Edmond, OK
30+ days ago

Edmond, OK
30+ days ago

Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research...

In Person

Remote Call Center Representative

MCI Military Recruitment
Oklahoma City, OK (13 miles from Edmond, OK)
30+ days ago

Oklahoma City, OK (13 miles from Edmond, OK)
30+ days ago

We are seeking a dedicated and customer-focused Call Center Representative to join our team....

Remote

Customer Care Associate

NTT Communications
Oklahoma City, OK (13 miles from Edmond, OK)
30+ days ago

Oklahoma City, OK (13 miles from Edmond, OK)
30+ days ago

Req ID: 353014 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

Hybrid

Call Center Representative - Oklahoma City, OK

gainwelltechnologies
Oklahoma City, OK (13 miles from Edmond, OK)
60+ days ago

Oklahoma City, OK (13 miles from Edmond, OK)
60+ days ago

Summary As a Call Center Representative - Oklahoma City, OK at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of...

In Person

Customer Relations Associate

Compsource Mutual Insurance Company
Oklahoma City, OK (13 miles from Edmond, OK)
60+ days ago

Oklahoma City, OK (13 miles from Edmond, OK)
60+ days ago

Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns?...

Hybrid

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Demographic Data for Edmond, OK

Moving to Edmond, OK? Find some basic demographic data about Edmond, OK below.

Median Age

Average Household Income

Home Value vs Household Income in Edmond, OK

Local

National

Total Population

183,986

Number of Businesses

5,215

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Edmond, OK

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Edmond, OK offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Edmond, OK

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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