Call Center Representative Jobs in Youngstown, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative- 2nd shift
- AIM National Lease
- Girard, OH (5 miles from Youngstown, OH)
- 11 days ago
- Girard, OH (5 miles from Youngstown, OH)
- 11 days ago
Road Rescue Call Center Representative- 2nd shift On Site- Tuesday- Saturday 12:30pm-9:00pm Pay Rate: $16.00 per hour Handle incoming calls from drivers and/or customers with breakdown issues Handle...
In Person- Home Genius Exteriors
- Warren, OH (14 miles from Youngstown, OH)
- 16 days ago
- Warren, OH (14 miles from Youngstown, OH)
- 16 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonPrimary Contact Center Representative (Call Center)
- First National Bank (FNB Corp.)
- Hermitage, PA (14 miles from Youngstown, OH)
- 21 days ago
- Hermitage, PA (14 miles from Youngstown, OH)
- 21 days ago
Primary Office Location: 3014 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
In Person- Optima Dermatology
- Boardman, OH (5 miles from Youngstown, OH)
- 30+ days ago
- Boardman, OH (5 miles from Youngstown, OH)
- 30+ days ago
Join Our Team at Advanced Dermatology! At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We take pride in...
In PersonRetail Call Center Operator - West Middlesex
- Flynn's Tire Group
- West Middlesex, PA (11 miles from Youngstown, OH)
- 90+ days ago
- West Middlesex, PA (11 miles from Youngstown, OH)
- 90+ days ago
center experience and/or automotive service industry experience · Strong customer service background · Excellent sales skills · Professional problem-solving techniques · Excellent computer skills ·...
In PersonDemographic Data for Youngstown, OH
Moving to Youngstown, OH? Find some basic demographic data about Youngstown, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Youngstown, OH
Highest Education Level
Call Center Representatives in Youngstown, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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