Call Center Representative Jobs in Centerville, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Operator - PBX - Kettering - PT/Nights
- Kettering, OH (8 miles from Centerville, OH)
- 2 days ago
- Kettering, OH (8 miles from Centerville, OH)
- 2 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Skills: Strong communication and listening skills....
Call Center Operator - Kettering - PBX - PT/Days
- Kettering, OH (8 miles from Centerville, OH)
- 3 days ago
- Kettering, OH (8 miles from Centerville, OH)
- 3 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
- West Chester, OH (22 miles from Centerville, OH)
- 12 days ago
- West Chester, OH (22 miles from Centerville, OH)
- 12 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Healthcare Call Center Specialist
- Mason, OH (18 miles from Centerville, OH)
- 30+ days ago
- Mason, OH (18 miles from Centerville, OH)
- 30+ days ago
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How? Our global team of more than...
Call Center Agent - Kettering-OH-Gen Derm-215 (OH0202), OH
- Kettering, OH (8 miles from Centerville, OH)
- 30+ days ago
- Kettering, OH (8 miles from Centerville, OH)
- 30+ days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
- Xenia, OH (14 miles from Centerville, OH)
- 90+ days ago
- Xenia, OH (14 miles from Centerville, OH)
- 90+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Remote WorkDemographic Data for Centerville, OH
Moving to Centerville, OH? Find some basic demographic data about Centerville, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Centerville, OH
Highest Education Level
Call Center Representatives in Centerville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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