Call Center Representative Jobs in Blue Ash, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- The Christ Hospital Health Network
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 1 day ago
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 1 day ago
Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic...
In Person- LHH
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 13 days ago
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 13 days ago
Call Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH Recruitment Solutions is partnering with one of our clients to identify a Call Center Representative for a firstshift...
In PersonCall Center Representative, Public Safety Dispatch Center, Fulltime, First Shift
- UC Health
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 15 days ago
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 15 days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
In PersonPersonal Lines - Call Center Associate I (Part Time)
- Cincinnati Financial
- Fairfield, OH (14 miles from Blue Ash, OH)
- 22 days ago
- Fairfield, OH (14 miles from Blue Ash, OH)
- 22 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, were looking for...
In Person Part TimeBilingual Corporate Resolutions Specialist-Call Center (M-F 8am-4:30pm EST)
- SALUDOS HISPANOS
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 30+ days ago
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 30+ days ago
Bilingual Corporate Resolutions Specialist-Call Center (M-F 8am-4:30pm EST) Green Dot Corporation Job Category Customer Service Overview Description We're looking for talented professionals to...
In Person- Bath Concepts Independent Dealers
- Lebanon, OH (16 miles from Blue Ash, OH)
- 30+ days ago
- Lebanon, OH (16 miles from Blue Ash, OH)
- 30+ days ago
Now Hiring: Call Center Representative - $18/hr | M-F 1pm-7pm Are you confident on the phone and great with people?...
Hybrid- Stord, Inc.
- Hebron, KY (21 miles from Blue Ash, OH)
- 30+ days ago
- Hebron, KY (21 miles from Blue Ash, OH)
- 30+ days ago
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18...
In PersonStudent Outreach Specialist (Call Center/Customer Service)
- AVEDA
- Loveland, OH (4 miles from Blue Ash, OH)
- 45+ days ago
- Loveland, OH (4 miles from Blue Ash, OH)
- 45+ days ago
DO WHAT YOU LOVE, LOVE WHAT YOU DO Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an...
In Person- HealthSource of Ohio
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 45+ days ago
- Cincinnati, OH (8 miles from Blue Ash, OH)
- 45+ days ago
Center experience preferred A day in the life of a HSO Medical Call Center Agent: Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to...
In PersonBDC Agent / Call Center Representative
- Performance Automotive Network
- Fairfield, OH (14 miles from Blue Ash, OH)
- 90+ days ago
- Fairfield, OH (14 miles from Blue Ash, OH)
- 90+ days ago
Job Type Full-time Description About Us: Performance Toyota Fairfield is a 15-Time President's Award Winner, recognized for outstanding customer service and guest satisfaction. We believe...
In PersonDemographic Data for Blue Ash, OH
Moving to Blue Ash, OH? Find some basic demographic data about Blue Ash, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Blue Ash, OH
Highest Education Level
Call Center Representatives in Blue Ash, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »