Call Center Representative Jobs in Huntersville, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative
- AT&T
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!...
In Person- Siemens
- Charlotte, NC (12 miles from Huntersville, NC)
- 16 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 16 days ago
Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of...
HybridClient Support Specialist - Greater Charlotte, NC Area (REMOTE)
- Fidelity Investments
- Huntersville, NC
- 45+ days ago
- Huntersville, NC
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Remote- iQor
- Charlotte, NC (12 miles from Huntersville, NC)
- 90+ days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 90+ days ago
We are searching for a polite, professional Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. May handle a high volume of...
RemoteClient Support Specialist - Greater Charlotte, NC Area (REMOTE)
- Fidelity
- Charlotte, NC (12 miles from Huntersville, NC)
- 90+ days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Charlotte,...
In PersonDemographic Data for Huntersville, NC
Moving to Huntersville, NC? Find some basic demographic data about Huntersville, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Huntersville, NC
Highest Education Level
Call Center Representatives in Huntersville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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