Call Center Representative Jobs in Schenectady, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Account Specialist/Call Center-REMOTE
- Clifton Park, NY (7 miles from Schenectady, NY)
- 1 day ago
- Clifton Park, NY (7 miles from Schenectady, NY)
- 1 day ago
Overview Employment Type : Full Time REMOTE Benefits : M/D/V, Life Ins., 401(k), PTO, Paid Holidays Clifton Park, New York Pay Range: $20-$22 Hourly JOB SCOPE: Under minimal supervision, is...
Remote WorkCall Center Representative operates the Hospital/Physician's Answering Service communications system....
- Albany, NY (8 miles from Schenectady, NY)
- 6 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 6 days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
Call Center Representative - Full Time Position (Monday - Friday 8:30am-5pm) + Salary range $18-$22 based upon experience + Benefits!...
Call Center Representative $20/HR - REMOTE AFTER ON SITE TRAINING
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED, START NEXT WEEK OPPORTUNITY TO BE 100% REMOTE AFTER TRAINING PERIOD, MUST WORK ON SITE IN ALBANY, NY FIRST OPPORTUNITY TO WORK WITH ONE OF THE LARGEST FINANCIAL...
Remote WorkCall Center Representative $20/HR - IMMEDIATE HIRE
- Albany, NY (8 miles from Schenectady, NY)
- 12 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 12 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED, START NEXT WEEK OPPORTUNITY TO BE 100% REMOTE AFTER TRAINING PERIOD, MUST WORK ON SITE IN ALBANY, NY FIRST OPPORTUNITY TO WORK WITH ONE OF THE LARGEST FINANCIAL...
Remote Work- Albany, NY (8 miles from Schenectady, NY)
- 13 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 13 days ago
Major Activities: Work as a member of the Emerging Communities team to use their personal experiences to assist team members in engaging and supporting clients in our programs and to ensure they...
Customer Relations Associate - Part Time
- Clifton Park, NY (7 miles from Schenectady, NY)
- 14 days ago
- Clifton Park, NY (7 miles from Schenectady, NY)
- 14 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
Job Summary:. Work as a member of the RW Support Services team to use their personal experiences living with HIV/AIDS to assist team members in engaging and supporting clients in our programs and...
Client Relations Specialist- ON SITE
- Albany, NY (8 miles from Schenectady, NY)
- 25 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 25 days ago
TEKsystems is hiring several Customer Support Specialists to work ON SITE for a Logistics client based in Albany, NY. This position would be a permanent hire from Day 1 and would include plenty of...
Demographic Data for Schenectady, NY
Moving to Schenectady, NY? Find some basic demographic data about Schenectady, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Schenectady, NY
Highest Education Level
Call Center Representatives in Schenectady, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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