Call Center Representative Jobs in Sanborn, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Buffalo, NY (17 miles from Sanborn, NY)
- 3 days ago
- Buffalo, NY (17 miles from Sanborn, NY)
- 3 days ago
Apply Description Circuit Clinical is on a mission to transform how people find, choose, and participate in clinical research. We are challenging the historical clinical trial methodologies...
Call Center Customer Service Representative Remote
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
Company: Kelly Services Location: Buffalo, NY Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Join a team that makes a real difference. As a Seasonal...
Remote WorkCall Center Customer Service Representative Remote
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
Join a team that makes a real difference. As a Seasonal Benefit Customer Service Representative, youll guide plan participants through the enrollment process and help them make updates to their...
Remote WorkCall Center Representative $17/HR - IMMEDIATE HIRE
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
- Buffalo, NY (17 miles from Sanborn, NY)
- 6 days ago
Job Order Number: DG0206490 Job Title: Call Center Representative $17/HR - IMMEDIATE HIRE Company: TEKsystems Location: Buffalo, NY Salary: Education: Information Not Provided Experience: Information...
- Buffalo, NY (17 miles from Sanborn, NY)
- 30+ days ago
- Buffalo, NY (17 miles from Sanborn, NY)
- 30+ days ago
CALL CENTER SPECIALIST Jericho Road Community Health Center is actively seeking a Call Center Specialist. This position is full-time, within the call center department, working at our Broadway...
Demographic Data for Sanborn, NY
Moving to Sanborn, NY? Find some basic demographic data about Sanborn, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sanborn, NY
Highest Education Level
Call Center Representatives in Sanborn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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