Call Center Representative Jobs in Latham, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Receptionist/ Call Center Representative
- Albany, NY (1 mile from Latham, NY)
- 18 hours ago
- Albany, NY (1 mile from Latham, NY)
- 18 hours ago
Be the Voice & Face of Capital District Oral & Maxillofacial Surgeons - Join Our Team as a Dental Receptionist & Call Center Representative!...
- Albany, NY (1 mile from Latham, NY)
- 4 days ago
- Albany, NY (1 mile from Latham, NY)
- 4 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Call Center Representative 1, SG -09(NYHELPS) Item#062551
- Menands, NY (5 miles from Latham, NY)
- 4 days ago
- Menands, NY (5 miles from Latham, NY)
- 4 days ago
NY HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG -09(NYHELPS) Item#062551 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining...
Remote Work- Albany, NY (1 mile from Latham, NY)
- 17 days ago
- Albany, NY (1 mile from Latham, NY)
- 17 days ago
Major Activities: Work as a member of the RW Support Services team to use their personal experiences to assist team members in engaging and supporting clients in our programs and to ensure they...
- Albany, NY (1 mile from Latham, NY)
- 19 days ago
- Albany, NY (1 mile from Latham, NY)
- 19 days ago
Peak Performers has an excellent opportunity for candidates seeking administrative experience in a government setting while supporting critical statewide operations. This Business Services Support...
Call Center Representative 1 (TEMP), SG - 09
- Menands, NY (5 miles from Latham, NY)
- 30+ days ago
- Menands, NY (5 miles from Latham, NY)
- 30+ days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Remote WorkDemographic Data for Latham, NY
Moving to Latham, NY? Find some basic demographic data about Latham, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Latham, NY
Highest Education Level
Call Center Representatives in Latham, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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