Call Center Representative Jobs in East Rochester, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - Rochester, NH
- Rochester, NY (6 miles from East Rochester, NY)
- 5 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 5 days ago
Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required....
Call Center Representative III
- Rochester, NY (6 miles from East Rochester, NY)
- 9 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 9 days ago
MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 2 years of call center experience required Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES...
- Rochester, NY (6 miles from East Rochester, NY)
- 9 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 9 days ago
Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
- Rochester, NY (6 miles from East Rochester, NY)
- 11 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 11 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic...
Call Center Representative II-1
- Rochester, NY (6 miles from East Rochester, NY)
- 14 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 14 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
- Rochester, NY (6 miles from East Rochester, NY)
- 14 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 14 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
- Brighton, NY (3 miles from East Rochester, NY)
- 15 days ago
- Brighton, NY (3 miles from East Rochester, NY)
- 15 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
Client Support Specialist- EISEP
- Rochester, NY (6 miles from East Rochester, NY)
- 21 days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 21 days ago
Job Details Level : Entry Job Location : 87 North Clinton Ave - Rochester, NY Position Type : Part Time Education Level : High School Diploma or GED Salary Range : $18.00 - $18.00 Hourly Job Shift...
Contact Center Representative, Greece (Full Time Fixed Term Contract - 15 months)
- Greece, NY (13 miles from East Rochester, NY)
- 24 days ago
- Greece, NY (13 miles from East Rochester, NY)
- 24 days ago
Contact Center Representative, Greece (Full Time Fixed Term Contract - 15 months) Get to know the business General Insurance is a leading provider of insurance products and services for commercial...
Client Support Specialist- SORP
- Rochester, NY (6 miles from East Rochester, NY)
- 30+ days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 30+ days ago
Job Details Level : Entry Job Location : 87 North Clinton Ave - Rochester, NY Position Type : Per Diem Education Level : High School Diploma or GED Salary Range : $18.00 - $18.00 Hourly Travel...
Client Support Specialist-STAR
- Rochester, NY (6 miles from East Rochester, NY)
- 30+ days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 30+ days ago
Job Details Level : Entry Job Location : 87 North Clinton Ave - Rochester, NY Position Type : Part Time Education Level : High School Diploma or GED Salary Range : $18.00 - $18.00 Hourly Travel...
- Pittsford, NY (4 miles from East Rochester, NY)
- 45+ days ago
- Pittsford, NY (4 miles from East Rochester, NY)
- 45+ days ago
What does a Call Center Specialist do at Canandaigua National Bank? Location: Pittsford, NY Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of...
- Fairport, NY (3 miles from East Rochester, NY)
- 45+ days ago
- Fairport, NY (3 miles from East Rochester, NY)
- 45+ days ago
Client Support Specialist Call Center & Customer Service $ 20 - $ 22 / Hour location_on Fairport, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
- Rochester, NY (6 miles from East Rochester, NY)
- 45+ days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 45+ days ago
Job Type Full-time Description Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals...
Bilingual Call Center Representative
- Rochester, NY (6 miles from East Rochester, NY)
- 90+ days ago
- Rochester, NY (6 miles from East Rochester, NY)
- 90+ days ago
Job Type Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers...
Demographic Data for East Rochester, NY
Moving to East Rochester, NY? Find some basic demographic data about East Rochester, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in East Rochester, NY
Highest Education Level
Call Center Representatives in East Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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