Call Center Representative Jobs in Bay Shore, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Call Center Operator

Garden City, NY (22 miles from Bay Shore, NY)
1 day ago

Garden City, NY (22 miles from Bay Shore, NY)
1 day ago

EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelors Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...

Call Center Representative

Melville, NY (11 miles from Bay Shore, NY)
16 days ago

Melville, NY (11 miles from Bay Shore, NY)
16 days ago

Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at timesUpdate patient demographics and pre-register in EPIC, training will be providedCapture, enter and report...

Client Support Specialist - Full-Time

Greenvale, NY (23 miles from Bay Shore, NY)
30+ days ago

Greenvale, NY (23 miles from Bay Shore, NY)
30+ days ago

Sid Jacobson JCC, the only full-service JCC on Long Islands North Shore, provides a full range of cutting-edge recreational, health, fitness, educational, cultural arts, and social services...

Call Center Representative

Bethpage, NY (14 miles from Bay Shore, NY)
30+ days ago

Bethpage, NY (14 miles from Bay Shore, NY)
30+ days ago

Manage large volume of inbound and outbound calls in a timely manner Process customer orders; verify for accuracy and completeness Make recommendations for additional products and services Ensure...

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Part Time, Days, HYBRID, Offsite

Huntington, NY (16 miles from Bay Shore, NY)
45+ days ago

Huntington, NY (16 miles from Bay Shore, NY)
45+ days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

Access Center Lead Agent- Call Center, Hicksville, Long Island, HYBRID, Full Time, Days, Offsite

Greenlawn, NY (14 miles from Bay Shore, NY)
45+ days ago

Greenlawn, NY (14 miles from Bay Shore, NY)
45+ days ago

Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...

Access Center Lead Agent - Call Center- Hicksville, Long Island, New York, HYBRID, Full Time, Days, Offsite

Huntington, NY (16 miles from Bay Shore, NY)
45+ days ago

Huntington, NY (16 miles from Bay Shore, NY)
45+ days ago

Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...

Patient Service Representative - Call Center- Hicksville, Long Island, New York, HYBRID, Full Time, Days, Offsite

Hicksville, NY (17 miles from Bay Shore, NY)
45+ days ago

Hicksville, NY (17 miles from Bay Shore, NY)
45+ days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

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Demographic Data for Bay Shore, NY

Moving to Bay Shore, NY? Find some basic demographic data about Bay Shore, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Bay Shore, NY

Local

National

Total Population

66,263

Number of Businesses

1,696

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Bay Shore, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Bay Shore, NY offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Bay Shore, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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