Call Center Representative Jobs in Tinton Falls, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative/CSR
- Edison, NJ (20 miles from Tinton Falls, NJ)
- 1 day ago
- Edison, NJ (20 miles from Tinton Falls, NJ)
- 1 day ago
Call Center Representative/CSR Location: Edison, New Jersey 8817 Duration: 4+ Months, Contract Shift Details: Monday-Wednesday, Friday-Saturday (Sunday and Thursday off) 8am-4:30pm OR Monday, Wednesday...
Bilingual Call Center Customer Service Rep - Remote
- Brooklyn, NY (23 miles from Tinton Falls, NJ)
- 1 day ago
- Brooklyn, NY (23 miles from Tinton Falls, NJ)
- 1 day ago
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkCall Center Representative, Client Pod
- Iselin, NJ (19 miles from Tinton Falls, NJ)
- 2 days ago
- Iselin, NJ (19 miles from Tinton Falls, NJ)
- 2 days ago
This remote US-based role of Participant Recruiter is critical to the success of our clients research studies. The focus is on recruiting qualified participants while ensuring seamless...
Remote WorkSenior Treasury Management Client Support Specialist 1
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 18 days ago
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 18 days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Contact Center Representative - Neptune
- Neptune City, NJ (9 miles from Tinton Falls, NJ)
- 20 days ago
- Neptune City, NJ (9 miles from Tinton Falls, NJ)
- 20 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
Contact Center Representative - Edison
- Edison, NJ (20 miles from Tinton Falls, NJ)
- 20 days ago
- Edison, NJ (20 miles from Tinton Falls, NJ)
- 20 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in...
Contact Center Representative (Iselin, New Jersey Office - Hybrid)
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 20 days ago
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 20 days ago
Contact Center Representative (Iselin, New Jersey Office - Hybrid) WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you...
Customer Service/Call Center Representative
- Manasquan, NJ (16 miles from Tinton Falls, NJ)
- 28 days ago
- Manasquan, NJ (16 miles from Tinton Falls, NJ)
- 28 days ago
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger...
Senior Treasury Management Client Support Specialist
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 45+ days ago
- Woodbridge, NJ (17 miles from Tinton Falls, NJ)
- 45+ days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Demographic Data for Tinton Falls, NJ
Moving to Tinton Falls, NJ? Find some basic demographic data about Tinton Falls, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tinton Falls, NJ
Highest Education Level
Call Center Representatives in Tinton Falls, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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