Call Center Representative Jobs in Red Bank, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Trinity Solar
- Wall, NJ (13 miles from Red Bank, NJ)
- 20 days ago
- Wall, NJ (13 miles from Red Bank, NJ)
- 20 days ago
The Call Quality Assurance & Coaching Specialist plays a pivotal role in ensuring that customer interactions meet or exceed company standards, contributing to exceptional customer experiences....
In PersonVeterinary Call Center Operator, Remote, RBVH
- Ethos Veterinary Health
- Red Bank, NJ
- 20 days ago
- Red Bank, NJ
- 20 days ago
Veterinary Call Center Operator- Remote Red Bank Veterinary Hospital (RBVH) proudly opened its new, state-of-the-art facility in May 2024an expansive, 100,000+ square foot space nearly twice the...
Remote Full Time- Brigit
- New York City, NY (24 miles from Red Bank, NJ)
- 20 days ago
- New York City, NY (24 miles from Red Bank, NJ)
- 20 days ago
Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent,...
HybridAppointment Scheduler/Call Center Representative - OIBortho (Wall)
- Brookdale Community College
- Middletown, NJ (3 miles from Red Bank, NJ)
- 23 days ago
- Middletown, NJ (3 miles from Red Bank, NJ)
- 23 days ago
and dependable Call Center Representative to handle a high volume of calls and assist patients with scheduling, referrals, insurance verification, and general inquiries....
In PersonClient Support Specialist - Greater New Jersey Area (REMOTE)
- Fidelity Investments
- Red Bank, NJ
- 45+ days ago
- Red Bank, NJ
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonContact Center Representative - Edison
- Hackensack University Medical Center
- Edison, NJ (20 miles from Red Bank, NJ)
- 45+ days ago
- Edison, NJ (20 miles from Red Bank, NJ)
- 45+ days ago
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a...
In PersonContact Center Representative - Tinton Falls
- Hackensack University Medical Center
- Tinton Falls, NJ
- 45+ days ago
- Tinton Falls, NJ
- 45+ days ago
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a...
In PersonCustomer Service/Call Center Representative
- ADT Security
- Manasquan, NJ (16 miles from Red Bank, NJ)
- 60+ days ago
- Manasquan, NJ (16 miles from Red Bank, NJ)
- 60+ days ago
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger...
In Person- Arch
- New York City, NY (24 miles from Red Bank, NJ)
- 60+ days ago
- New York City, NY (24 miles from Red Bank, NJ)
- 60+ days ago
Our Company Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across...
In PersonDemographic Data for Red Bank, NJ
Moving to Red Bank, NJ? Find some basic demographic data about Red Bank, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Red Bank, NJ
Highest Education Level
Call Center Representatives in Red Bank, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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