Call Center Representative Jobs in Pennington, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
2nd Shift Call Center Agent - Drug Testing Team
- Vertical Screen Inc.
- Warminster, PA (16 miles from Pennington, NJ)
- 4 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 4 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In PersonEntry Level Outbound Call Center Rep
- Vertical Screen Inc.
- Warminster, PA (16 miles from Pennington, NJ)
- 4 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 4 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
RemoteCall Center Customer Service Representative
- Adecco US, Inc.
- Pennington, NJ
- 11 days ago
- Pennington, NJ
- 11 days ago
Job Order Number: DF0774987 Job Title: Call Center Customer Service Representative Company: Adecco US, Inc. Location: Pennington, NJ Salary: Education: Information Not Provided Experience:...
In PersonCustomer Care Associate, Redi Carpet - Philadelphia, PA
- HD Supply
- Bristol, PA (14 miles from Pennington, NJ)
- 17 days ago
- Bristol, PA (14 miles from Pennington, NJ)
- 17 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
In Person- Geisinger Medical Center
- Feasterville Trevose, PA (15 miles from Pennington, NJ)
- 24 days ago
- Feasterville Trevose, PA (15 miles from Pennington, NJ)
- 24 days ago
call center representative FEASTERVILLE TREVOSE, PA 1 DAYS AGO 22550678 Summary FEASTERVILLE TREVOSE, PA Remote $17.00 - $17.50 per Hour 4 Years Experience High school graduate or equivalency certificate...
In PersonVideo Call Center Representative - I-9 Team
- Vertical Screen Inc.
- Warminster, PA (16 miles from Pennington, NJ)
- 30+ days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 30+ days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In Person- Atlantic Cape Community College
- Hamilton, NJ (7 miles from Pennington, NJ)
- 45+ days ago
- Hamilton, NJ (7 miles from Pennington, NJ)
- 45+ days ago
Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful...
In Person Part TimeClient Support Specialist - Greater New Jersey Area (REMOTE)
- Fidelity Investments
- Bridgewater, NJ (20 miles from Pennington, NJ)
- 45+ days ago
- Bridgewater, NJ (20 miles from Pennington, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity Investments
- Warrington, PA (19 miles from Pennington, NJ)
- 45+ days ago
- Warrington, PA (19 miles from Pennington, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonContact Center Representative - Edison
- Hackensack University Medical Center
- Edison, NJ (24 miles from Pennington, NJ)
- 45+ days ago
- Edison, NJ (24 miles from Pennington, NJ)
- 45+ days ago
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a...
In PersonContact Center Representative - Spanish/English Bilingual (Full Time, In-Office)
- MetaSource
- Bristol, PA (14 miles from Pennington, NJ)
- 90+ days ago
- Bristol, PA (14 miles from Pennington, NJ)
- 90+ days ago
Description As a Contact Center Representative you will operate in a manageable call volume, lower stress work environment and use phone, email and written communication to help our customers...
In Person Full TimeRESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
In PersonDemographic Data for Pennington, NJ
Moving to Pennington, NJ? Find some basic demographic data about Pennington, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennington, NJ
Highest Education Level
Call Center Representatives in Pennington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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