Call Center Representative Jobs in Paterson, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Customer Service Rep - Remote
- Brooklyn, NY (17 miles from Paterson, NJ)
- 16 hours ago
- Brooklyn, NY (17 miles from Paterson, NJ)
- 16 hours ago
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkCustomer Care Associate (Cantonese and Mandarin)
- New York, NY (14 miles from Paterson, NJ)
- 21 hours ago
- New York, NY (14 miles from Paterson, NJ)
- 21 hours ago
Job Order Number: DG0235553 Job Title: Customer Care Associate (Cantonese and Mandarin) Company: Centene Corporation Location: BROOKLYN, NY Salary: Education: Information Not Provided Experience:...
Senior Customer Care Associate
- New York, NY (14 miles from Paterson, NJ)
- 22 hours ago
- New York, NY (14 miles from Paterson, NJ)
- 22 hours ago
Senior Customer Care Associate at Lattice New York Senior Customer Care at Lattice The Senior Customer Care Associate is a trusted advisor for our customers and internal team members. You'll...
Call Center Representative, Client Pod
- Iselin, NJ (24 miles from Paterson, NJ)
- 23 hours ago
- Iselin, NJ (24 miles from Paterson, NJ)
- 23 hours ago
This remote US-based role of Participant Recruiter is critical to the success of our clients research studies. The focus is on recruiting qualified participants while ensuring seamless...
Remote WorkCall Center Representative (Temporary)
- Newark, NJ (12 miles from Paterson, NJ)
- 1 day ago
- Newark, NJ (12 miles from Paterson, NJ)
- 1 day ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCall Center Agent contract in New York, NY - Make $1161 - $1391/week (Job #29453
- New York, NY (14 miles from Paterson, NJ)
- 1 day ago
- New York, NY (14 miles from Paterson, NJ)
- 1 day ago
Aya Healthcare has an immediate opening for the following position: Call Center Agent in New York, NY. This is a 13-week contract position that requires at least one year of Call Center Agent...
- New York, NY (14 miles from Paterson, NJ)
- 5 days ago
- New York, NY (14 miles from Paterson, NJ)
- 5 days ago
About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...
Remote WorkCall Center Representative II (Mutual Funds, Inbound)
- New York, NY (14 miles from Paterson, NJ)
- 5 days ago
- New York, NY (14 miles from Paterson, NJ)
- 5 days ago
Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Morristown, NJ (18 miles from Paterson, NJ)
- 6 days ago
- Morristown, NJ (18 miles from Paterson, NJ)
- 6 days ago
Requirements for Call Center Representative s: Call center experience a plus * Basic computer skills * Good phone etiquette * MUST have good Phone Etiquette #IND8 PeopleShare is the leading Staffing...
Quality Assurance Specialist (Call Center)
- Wayne, NJ (4 miles from Paterson, NJ)
- 7 days ago
- Wayne, NJ (4 miles from Paterson, NJ)
- 7 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Call Center Customer Service Representative
- West Nyack, NY (16 miles from Paterson, NJ)
- 8 days ago
- West Nyack, NY (16 miles from Paterson, NJ)
- 8 days ago
Call Center Customer Service Representative West Nyack, NY 10994, USA Posted 2 minutes ago Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked...
Anticipated Client Support Specialist
- Wayne, NJ (4 miles from Paterson, NJ)
- 9 days ago
- Wayne, NJ (4 miles from Paterson, NJ)
- 9 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Newark, NJ (12 miles from Paterson, NJ)
- 9 days ago
- Newark, NJ (12 miles from Paterson, NJ)
- 9 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote WorkCall Center Representative (000290)
- New York, NY (14 miles from Paterson, NJ)
- 10 days ago
- New York, NY (14 miles from Paterson, NJ)
- 10 days ago
Call Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....
- Hackensack, NJ (6 miles from Paterson, NJ)
- 13 days ago
- Hackensack, NJ (6 miles from Paterson, NJ)
- 13 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
Demographic Data for Paterson, NJ
Moving to Paterson, NJ? Find some basic demographic data about Paterson, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Paterson, NJ
Highest Education Level
Call Center Representatives in Paterson, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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