Call Center Representative Jobs in Parsippany, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Rep 718-676-8163 Immediate openings
- Brooklyn, NY (24 miles from Parsippany, NJ)
- 10 hours ago
- Brooklyn, NY (24 miles from Parsippany, NJ)
- 10 hours ago
Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...
Client Support Specialist, Employee Health & Benefits
- New York, NY (22 miles from Parsippany, NJ)
- 23 hours ago
- New York, NY (22 miles from Parsippany, NJ)
- 23 hours ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Banking Call Center Representative
- Basking Ridge, NJ (14 miles from Parsippany, NJ)
- 1 day ago
- Basking Ridge, NJ (14 miles from Parsippany, NJ)
- 1 day ago
Requirements: Minimum of two years of experience in a customer service capacity, high volume call center experience is preferred. Prior banking experience is preferred....
Remote WorkClient Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ (16 miles from Parsippany, NJ)
- 2 days ago
- Saddle Brook, NJ (16 miles from Parsippany, NJ)
- 2 days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Call Center Specialist - Work From Home
- Union City, NJ (20 miles from Parsippany, NJ)
- 3 days ago
- Union City, NJ (20 miles from Parsippany, NJ)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkBilingual Client Support Specialist - English/Spanish
- Parsippany, NJ
- 7 days ago
- Parsippany, NJ
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Contact Center Representative - Bellevue (Clerical Associate Level IV), Call Center
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
center operations, customer service and with strong communication skills Highly detail-oriented with the ability to properly prioritize Self-motivated with the ability to work independently Critical...
- Dover, NJ (9 miles from Parsippany, NJ)
- 7 days ago
- Dover, NJ (9 miles from Parsippany, NJ)
- 7 days ago
Most importantly, the Call Center Representative supports the mission and vision of the Zufall Health Center....
- New York, NY (22 miles from Parsippany, NJ)
- 9 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 9 days ago
Client Support Specialist __ Location: New York, United States Type: Full-time Department: Financial Markets _ __ Summary eClerx Financial Market Operations is seeking a Client Support Specialist...
Call Center Customer Service-I
- New York, NY (22 miles from Parsippany, NJ)
- 9 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 9 days ago
J ob Details Client DoorDash Title Call Center Customer Service-I Location RO, USA, NY, New York, 200 Fifth Ave Description Remote Position Hours/Shifts: 4 roles and 4 shifts, DD needs one person...
Remote WorkREMOTE Call Center Representative
- New York, NY (22 miles from Parsippany, NJ)
- 13 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 13 days ago
Remote Call Center Sales Inbound/Outbound Job Description We are seeking phone agents to handle outbound prospective customer leads through our dialer system. The primary role involves screening...
Remote WorkContact Center Representative - Edison
- Edison, NJ (23 miles from Parsippany, NJ)
- 16 days ago
- Edison, NJ (23 miles from Parsippany, NJ)
- 16 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Contact Center Representative I - Hybrid
- New York, NY (22 miles from Parsippany, NJ)
- 17 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 17 days ago
QUALIFICATIONS: High School Diploma required. 2+ years' work experience required, with call center experience strongly preferred....
- New York, NY (22 miles from Parsippany, NJ)
- 18 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 18 days ago
un Call Center Operator (Midtown East) compensation: 18hr employment type: job title: Call Center Operator Call Center Operator Must have previous experience working in a large Call Center...
Demographic Data for Parsippany, NJ
Moving to Parsippany, NJ? Find some basic demographic data about Parsippany, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Parsippany, NJ
Highest Education Level
Call Center Representatives in Parsippany, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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