Call Center Representative Jobs in Lakewood, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Child Support Call Center Agent
- Hightstown, NJ (20 miles from Lakewood, NJ)
- 5 hours ago
- Hightstown, NJ (20 miles from Lakewood, NJ)
- 5 hours ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Contact Center Representative - Neptune
- Neptune City, NJ (12 miles from Lakewood, NJ)
- 30+ days ago
- Neptune City, NJ (12 miles from Lakewood, NJ)
- 30+ days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
Customer Service/Call Center Representative
- Manasquan, NJ (7 miles from Lakewood, NJ)
- 30+ days ago
- Manasquan, NJ (7 miles from Lakewood, NJ)
- 30+ days ago
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger...
Demographic Data for Lakewood, NJ
Moving to Lakewood, NJ? Find some basic demographic data about Lakewood, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lakewood, NJ
Highest Education Level
Call Center Representatives in Lakewood, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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