Call Center Representative Jobs in Florham Park, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate (Cantonese and Mandarin)
- Brooklyn, NY (22 miles from Florham Park, NJ)
- 2 days ago
- Brooklyn, NY (22 miles from Florham Park, NJ)
- 2 days ago
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...
- New York, NY (21 miles from Florham Park, NJ)
- 2 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 2 days ago
About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...
Remote WorkCall Center Representative II (Mutual Funds, Inbound)
- New York, NY (21 miles from Florham Park, NJ)
- 2 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 2 days ago
Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Morristown, NJ (4 miles from Florham Park, NJ)
- 3 days ago
- Morristown, NJ (4 miles from Florham Park, NJ)
- 3 days ago
Requirements for Call Center Representative s: Call center experience a plus * Basic computer skills * Good phone etiquette * MUST have good Phone Etiquette #IND8 PeopleShare is the leading Staffing...
- New Brunswick, NJ (19 miles from Florham Park, NJ)
- 4 days ago
- New Brunswick, NJ (19 miles from Florham Park, NJ)
- 4 days ago
CALL CENTER ASSOC Culinary & Nutrition The CALL CENTER ASSOC will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone call...
Quality Assurance Specialist (Call Center)
- Wayne, NJ (14 miles from Florham Park, NJ)
- 4 days ago
- Wayne, NJ (14 miles from Florham Park, NJ)
- 4 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Anticipated Client Support Specialist
- Wayne, NJ (14 miles from Florham Park, NJ)
- 6 days ago
- Wayne, NJ (14 miles from Florham Park, NJ)
- 6 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Newark, NJ (12 miles from Florham Park, NJ)
- 6 days ago
- Newark, NJ (12 miles from Florham Park, NJ)
- 6 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote WorkCall Center Representative (000290)
- New York, NY (21 miles from Florham Park, NJ)
- 7 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 7 days ago
Call Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....
- Hackensack, NJ (20 miles from Florham Park, NJ)
- 10 days ago
- Hackensack, NJ (20 miles from Florham Park, NJ)
- 10 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
- New York, NY (21 miles from Florham Park, NJ)
- 10 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 10 days ago
center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....
- New York, NY (21 miles from Florham Park, NJ)
- 10 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 10 days ago
The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...
Contact Center Agent I (Upstate NY Region)
- New York, NY (21 miles from Florham Park, NJ)
- 11 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 11 days ago
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkNew Business Call Center Representative 92041
- New York, NY (21 miles from Florham Park, NJ)
- 11 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 11 days ago
At New York Life, we're looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....
- Roseland, NJ (6 miles from Florham Park, NJ)
- 12 days ago
- Roseland, NJ (6 miles from Florham Park, NJ)
- 12 days ago
Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Demographic Data for Florham Park, NJ
Moving to Florham Park, NJ? Find some basic demographic data about Florham Park, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florham Park, NJ
Highest Education Level
Call Center Representatives in Florham Park, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »