Call Center Representative Jobs in Pelham, NH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Part Time Market Research Call Center Representative
- Waltham, MA (23 miles from Pelham, NH)
- 11 hours ago
- Waltham, MA (23 miles from Pelham, NH)
- 11 hours ago
A major market research facility is looking to hire call center representatives to work in our phone room....
- Lowell, MA (5 miles from Pelham, NH)
- 13 hours ago
- Lowell, MA (5 miles from Pelham, NH)
- 13 hours ago
We are Hiring! Call Center Specialist I – Lowell, MA Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both...
- Salem, NH (5 miles from Pelham, NH)
- 4 days ago
- Salem, NH (5 miles from Pelham, NH)
- 4 days ago
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
- Woburn, MA (19 miles from Pelham, NH)
- 6 days ago
- Woburn, MA (19 miles from Pelham, NH)
- 6 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote Work- Woburn, MA (19 miles from Pelham, NH)
- 7 days ago
- Woburn, MA (19 miles from Pelham, NH)
- 7 days ago
SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...
Core - Medical Call Center Representative
- Exeter, NH (22 miles from Pelham, NH)
- 14 days ago
- Exeter, NH (22 miles from Pelham, NH)
- 14 days ago
Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry,...
Call Center Representative - Lawrence
- Lawrence, MA (8 miles from Pelham, NH)
- 18 days ago
- Lawrence, MA (8 miles from Pelham, NH)
- 18 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
- Wakefield, MA (20 miles from Pelham, NH)
- 30+ days ago
- Wakefield, MA (20 miles from Pelham, NH)
- 30+ days ago
This role requires at least 1 year of call center experience....
- Belmont, MA (24 miles from Pelham, NH)
- 30+ days ago
- Belmont, MA (24 miles from Pelham, NH)
- 30+ days ago
Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (7 miles from Pelham, NH)
- 60+ days ago
- Nashua, NH (7 miles from Pelham, NH)
- 60+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Pharmacy Call Center Technician
- North Billerica, MA (11 miles from Pelham, NH)
- 90+ days ago
- North Billerica, MA (11 miles from Pelham, NH)
- 90+ days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
Demographic Data for Pelham, NH
Moving to Pelham, NH? Find some basic demographic data about Pelham, NH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pelham, NH
Highest Education Level
Call Center Representatives in Pelham, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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