Call Center Representative Jobs in New Hampshire
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Concord Hospital Patient Contact Center Full Time Days
- Concord, NH
- 8 hours ago
- Concord, NH
- 8 hours ago
Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...
SolutionHealth - Call Center Representative - Nashua Campus Call Center - Per Diem
- Nashua, NH
- 17 hours ago
- Nashua, NH
- 17 hours ago
Come work at the best place to give and receive care! Job Description: The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. About the Job Processes all internal and...
Job Overview As a Call Center Representative, you'll be the voice and heart of our customer support operation....
Call Center Operator Intralot, Inc. vision insurance, paid holidays, long term disability, 401(k) United States, Hampshire, Concord 248 Sheep Davis Road (Show on map) Jun 05, 2025 Intralot, Inc....
Join Our Dynamic Team as a Customer Service Representative! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? Our client, a...
Apply Description Step out of the ordinary and join an extraordinary team! Do you like to have fun? Are you always on the phone? Enjoy being a social butterfly and work well with others? Do you...
Overview Responsible for soliciting and maintaining business for all Loon Mountain products by providing information on services and activities at resort, taking group reservations and working...
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH
- 90+ days ago
- Nashua, NH
- 90+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Demographic Data for New Hampshire
Moving to New Hampshire? Find some basic demographic data about New Hampshire below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Hampshire
Highest Education Level
Call Center Representatives in New Hampshire offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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