Call Center Representative Jobs in New Hampshire
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Rep - Elliot Call Center - Full Time Nights
- SolutionHealth
- Manchester, NH
- 9 hours ago
- Manchester, NH
- 9 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Full Time 32 Hours a week Third Shift |...
In Person Full TimeCall Center Representative - Elliot Call Center - Part Time Weekends
- SolutionHealth
- Manchester, NH
- 9 hours ago
- Manchester, NH
- 9 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 13 Hours a week | Week 1: Sunday...
In Person Part TimePatient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Derry, NH
- 4 days ago
- Derry, NH
- 4 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeUniversal Member Contact Center Representative
- St. Mary's Bank
- Manchester, NH
- 10 days ago
- Manchester, NH
- 10 days ago
Overview Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members...
In PersonCall Center Associate - Food and Nutrition
- Cottage Hospital
- Haverhill, NH
- 11 days ago
- Haverhill, NH
- 11 days ago
Position range in Grafton County $31k - $46k Per Year Call Center Associate - Food and Nutrition Cottage Hospital Occupation: Customer Service Representatives Location: Woodsville, NH - 03785 Job...
In PersonCall Center Representative - Elliot Call Center - Part Time
- SolutionHealth
- Manchester, NH
- 13 days ago
- Manchester, NH
- 13 days ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 22 Hours a week | Week 1:...
In Person Part TimePermanent Non-Clinical - Administrative Call Center Agent
- Aya Healthcare corporate careers
- Manchester, NH
- 45+ days ago
- Manchester, NH
- 45+ days ago
Aya Healthcare has an immediate opening for a Permanent Non-Clinical - Administrative Call Center Agent job in Manchester, New Hampshire paying Based on Experience. This is a week contract...
In Person ContractCall Center Agent Patient Contact Center Full Time Days
- Concord Hospital, Inc
- Concord, NH
- 45+ days ago
- Concord, NH
- 45+ days ago
Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...
In Person Full TimeEversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorshipeither now or in the futureshould not apply. This includes, but is not...
RemoteDemographic Data for New Hampshire
Moving to New Hampshire? Find some basic demographic data about New Hampshire below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Hampshire
Highest Education Level
Call Center Representatives in New Hampshire offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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