Call Center Representative Jobs in Nebraska
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience (required) Customer service & communication skills Microsoft Office skills (Excel, Word, PowerPoint) Ability to type 30+ WPM and multitask like a pro salary: $17 - $18 per hour shift...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkNow Hiring: Customer Service Representative Location: Omaha, NE (On-site) Industry: Financial Services / Insurance for Small Businesses Client: Top 10 Fortune 500 Company Pay Rate: $19.00/hour...
Center experience preferred Required Skills/Abilities: Communication Skills Computer Skills Dexterity Skills Problem Solving Interpersonal Skills Must be able to read, speak, and write in English to...
Overview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support...
Are you looking for a great call center position that doesn't require sales or telemarketing? If you possess an extraordinary sense of dependability, attention to detail, and desire to provide a...
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Overview Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+...
Join our team and connect with pet parents! We're looking for someone who loves to talk about our services, take orders, and resolve complaints via phone. If you're ready to make a difference,...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkOverview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkLOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkDemographic Data for Nebraska
Moving to Nebraska? Find some basic demographic data about Nebraska below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nebraska
Highest Education Level
Call Center Representatives in Nebraska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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