Call Center Representative Jobs in Nebraska
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Join Our Team as a Contact Center Rockstar! Position: Contact Center Representative Location: 114th & Dodge Hours: The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00 PM,...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Are you looking for a great call center position that doesn't require sales or telemarketing? If you possess an extraordinary sense of dependability, attention to detail, and desire to provide a...
Overview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support...
Pay Range: $16.00 - 21.99 hourly Job Description: Your Piece of the Puzzle NFM’s Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building...
center experience is preferred....
Req ID: 325693 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkLOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkLOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
We are looking for call center representatives to support our "Get Out the Vote" initiative....
Work at Home Contact Center Agent (Full-Time & Part-Time) (NE)
- Center, NE
- 45+ days ago
- Center, NE
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkDemographic Data for Nebraska
Moving to Nebraska? Find some basic demographic data about Nebraska below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nebraska
Highest Education Level
Call Center Representatives in Nebraska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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