Call Center Representative Jobs in Nebraska
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
For more than 50 years, Crete Carrier has valued both hard work and work-life balance. As a family owned business, we appreciate our employees and respect their contributions to our ongoing...
If so, our Call Center Representative could be a fit for you!...
Essential skills: Good analytical and problem-solving skills Ability to communicate verbally and through emails/phones with businesses Prior call center experience Ability to multi-task and handle calls...
Remote WorkPay Range: $16.00 - 21.99 hourly Job Description: Your Piece of the Puzzle NFM’s Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building...
center experience Schedule Monday - Saturday 8:00am to 5:30pm with 2 half days (M-F)....
Sr Email/Chat Contact Center Representative - Banking Support
- Lincoln, NE
- 16 days ago
- Lincoln, NE
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Representative - 2nd shift Express Employment Professionals is seeking an experienced Call Center Representative for 2nd shift to join a local Omaha Company!...
Senior Contact Center Representative - Business Banking Support
- Lincoln, NE
- 18 days ago
- Lincoln, NE
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkJoin our team and connect with pet parents! We're looking for someone who loves to talk about our services, take orders, and resolve complaints via phone. If you're ready to make a difference,...
Join Our Team as a Contact Center Rockstar! Position : Contact Center Representative Location: 114th & Dodge Hours: The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00...
Overview Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance...
center experience is preferred....
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkOverview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support...
Remote WorkDemographic Data for Nebraska
Moving to Nebraska? Find some basic demographic data about Nebraska below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nebraska
Highest Education Level
Call Center Representatives in Nebraska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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