Call Center Representative Jobs in Florissant, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- BJC HealthCare
- Saint Louis, MO (15 miles from Florissant, MO)
- 2 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 2 days ago
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
In Person- Family Care Health Centers
- Saint Louis, MO (15 miles from Florissant, MO)
- 7 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 7 days ago
BASIC FUNCTION: Acts as a member of the Operations Team in the role of Call Center Representative. II....
In PersonCall Center Representative - Telecom
- SSM Health
- Saint Louis, MO (15 miles from Florissant, MO)
- 8 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 8 days ago
It's more than a career, it's a calling. MO-SSM Health Cardinal Glennon Children's Hospital Worker Type: Regular Job Highlights: Part Time- 16 hours per week Every Saturday & Sunday-10:30PM-6:30AM...
In PersonEvening Call Center Representative
- Accel Entertainment
- Collinsville, IL (23 miles from Florissant, MO)
- 13 days ago
- Collinsville, IL (23 miles from Florissant, MO)
- 13 days ago
QUALIFICATIONS 2 to 3 years of dispatch or call center experience Proficient in Microsoft Word, Outlook, and Excel Ability to prepare reports and business correspondence Excellent written and verbal...
HybridPermanent Non-Clinical - Administrative Call Center Agent
- Aya Healthcare
- Saint Louis, MO (15 miles from Florissant, MO)
- 22 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 22 days ago
Aya Healthcare has an immediate opening for a Permanent Non-Clinical - Administrative Call Center Agent job in Saint Louis, Missouri paying $18.00 to $24.00 per hour. This is a week contract...
In Person ContractCall Center Representative Roadside Assistance
- AAA
- Saint Louis, MO (15 miles from Florissant, MO)
- 30+ days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 30+ days ago
Call Center Representative Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress...
Remote- Moneta Group
- Clayton, MO (11 miles from Florissant, MO)
- 30+ days ago
- Clayton, MO (11 miles from Florissant, MO)
- 30+ days ago
Company DescriptionMONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
In Person- VRC Companies
- Overland, MO (7 miles from Florissant, MO)
- 45+ days ago
- Overland, MO (7 miles from Florissant, MO)
- 45+ days ago
Apply Description Job Description: Client Support Specialist Reports To: Customer Care Manager Summary: The Client Support Specialist, reporting to the Customer Care Manager, is an integral part...
In PersonClient Support Specialist - Greater St. Louis, MO Area (REMOTE)
- Fidelity Investments
- Chesterfield, MO (20 miles from Florissant, MO)
- 45+ days ago
- Chesterfield, MO (20 miles from Florissant, MO)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCall Center Rep- Part-Time Overnights
- BJC HealthCare
- Saint Louis, MO (15 miles from Florissant, MO)
- 60+ days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 60+ days ago
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
In Person Part TimeClient Support Specialist - Greater St. Louis, MO Area (REMOTE)
- Fidelity
- Saint Louis, MO (15 miles from Florissant, MO)
- 90+ days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Edina,...
In PersonDemographic Data for Florissant, MO
Moving to Florissant, MO? Find some basic demographic data about Florissant, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florissant, MO
Highest Education Level
Call Center Representatives in Florissant, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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