Call Center Representative Jobs in Shakopee, MN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
Bilingual Call Center Representative - Legal Support | Minneapolis, MN Are you ready to put your bilingual skills to work in a meaningful way?...
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
Staffmark is partnering with a fast-growing consulting company in Minneapolis, MN, to hire Call Center Representatives....
HR Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN (20 miles from Shakopee, MN)
- 5 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 5 days ago
This is a hybrid position; in-person work will be on the Twin Cities campus. 70% Contact Center Functions: Provide client support via telephone, email, and in person Provide consultation and...
- Saint Louis Park, MN (16 miles from Shakopee, MN)
- 8 days ago
- Saint Louis Park, MN (16 miles from Shakopee, MN)
- 8 days ago
Are you ready to be the go-to person for our valued customers and play a vital role in preserving long-lasting relationships? Join us as a Client Support Specialist (CSS) and make a significant...
- Minneapolis, MN (20 miles from Shakopee, MN)
- 9 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 9 days ago
Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team!...
Remote Client Support Specialist
- Minneapolis, MN (20 miles from Shakopee, MN)
- 12 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 12 days ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote Work- Savage, MN (7 miles from Shakopee, MN)
- 15 days ago
- Savage, MN (7 miles from Shakopee, MN)
- 15 days ago
Now Hiring: Call Center Representative Location: Shakopee, MN Full-Time | Monday-Friday | On-Site Join a team where world-class customer service isn't just a goalit's the standard....
HR Contact Center Representative
- Minneapolis, MN (20 miles from Shakopee, MN)
- 18 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 18 days ago
About the Job This is a hybrid position; in-person work will be on the Twin Cities campus. 70% Contact Center Functions: Provide client support via telephone, email, and in person Provide...
- Eagan, MN (19 miles from Shakopee, MN)
- 27 days ago
- Eagan, MN (19 miles from Shakopee, MN)
- 27 days ago
Call Center Representative Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Call Center Representative to...
Remote Work- Saint Louis Park, MN (16 miles from Shakopee, MN)
- 30+ days ago
- Saint Louis Park, MN (16 miles from Shakopee, MN)
- 30+ days ago
Customer Care Associate Monday-Friday 8:00AM - 4:30PM $18-$20/hour For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and...
Full Time Call Center Representative
- Minneapolis, MN (20 miles from Shakopee, MN)
- 30+ days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 30+ days ago
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
- Burnsville, MN (11 miles from Shakopee, MN)
- 45+ days ago
- Burnsville, MN (11 miles from Shakopee, MN)
- 45+ days ago
Our client, a leading provider in the automotive industry, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Support Department...
Client Relations Specialist - Bookkeeping
- Bloomington, MN (13 miles from Shakopee, MN)
- 45+ days ago
- Bloomington, MN (13 miles from Shakopee, MN)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Bloomington, Minnesota, United States Description This is a fully and permanently remote work from home...
Remote Work- Burnsville, MN (11 miles from Shakopee, MN)
- 90+ days ago
- Burnsville, MN (11 miles from Shakopee, MN)
- 90+ days ago
WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...
Demographic Data for Shakopee, MN
Moving to Shakopee, MN? Find some basic demographic data about Shakopee, MN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shakopee, MN
Highest Education Level
Call Center Representatives in Shakopee, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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