Call Center Representative Jobs in Minnesota
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkFT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Customer Service Representative Location : Lakeville, MN (Fully remote) Minimum Requirements: Proven experience as call center representative or similar position Experience in customer service...
Remote WorkCall Center Representatives to join our team!...
Remote WorkEurofins National Food Labs is looking for a Part-Time Customer Care Associate who will bring excellent customer service and a professional demeanor to our growing business. Reporting to the...
Remote WorkPosition: Call Center Representative We are excited to invite qualified individuals to join our entry-level high-volume call center team....
Call Center Representative Description: Citizens Bank Minnesota, Main Office, is looking for a high performing individual who loves being on the cutting edge of technology to join our Citizens Connection...
Patient Accounting Call Center Representative
- Bloomington, MN
- 10 days ago
- Bloomington, MN
- 10 days ago
HealthPartners is hiring for a Patient Accounting Call Center Representative working in the Finance department....
Call Center Representative Cottage Grove, WI ( Customer Technical Support Apply Job Type Full-time Description Looking for a career that ignites your passion, challenges your skills, and rewards your...
Lunds & Byerlys St. Louis Park is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a...
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service...
Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...
Remote- Inbound Call Center Rep - May 19th Start Department: 5301 - Traveler Support Location:, MN Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our May 19th, 2025,...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Saint Paul, MN
- 17 days ago
- Saint Paul, MN
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Demographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Minnesota
Highest Education Level
Call Center Representatives in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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