Call Center Representative Jobs in Minnesota
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
HR Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN
- 4 hours ago
- Minneapolis, MN
- 4 hours ago
This is a hybrid position; in-person work will be on the Twin Cities campus. 70% Contact Center Functions: Provide client support via telephone, email, and in person Provide consultation and...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...
Call Center Representative Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Call Center Representative to...
Remote Workcenter experience Medical or insurance experience Proficiency with EnterpriseRx Who is Wegmans Food Markets?...
Remote WorkCustomer Care Associate Monday-Friday 8:00AM - 4:30PM $18-$20/hour For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and...
ULINE- Customer Service Representative
- Marine on Saint Croix, MN
- 12 days ago
- Marine on Saint Croix, MN
- 12 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Customer Service is the heartbeat of...
ULINE- Call Center Representative
- Inver Grove Heights, MN
- 12 days ago
- Inver Grove Heights, MN
- 12 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Customer Service is the heartbeat of...
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
Bilingual Call Center Representative - Legal Support | Minneapolis, MN Are you ready to put your bilingual skills to work in a meaningful way?...
Our client, a leading provider in the automotive industry, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Support Department...
The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the...
The Client Support Specialist provides excellent customer service, program support, and expertise. They serve as the first point of contact for incoming calls, visitors, and emails, offering...
Client Support Specialist I Minneapolis, MN Client Support Description Department: Client Support Reports to: Client Support Manager Department Growth Path: Client Support Specialist II Job...
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Bloomington, Minnesota, United States Description This is a fully and permanently remote work from home...
Remote WorkDemographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Minnesota
Highest Education Level
Call Center Representatives in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »