Call Center Representative Jobs in Metamora, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Full Time
- Auburn Hills, MI (20 miles from Metamora, MI)
- 1 day ago
- Auburn Hills, MI (20 miles from Metamora, MI)
- 1 day ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Contact Center Representative II
- Troy, MI (24 miles from Metamora, MI)
- 5 days ago
- Troy, MI (24 miles from Metamora, MI)
- 5 days ago
Our Opportunity: The Contact Center Representative II is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
- Burton, MI (16 miles from Metamora, MI)
- 30+ days ago
- Burton, MI (16 miles from Metamora, MI)
- 30+ days ago
What you'll do here: The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have....
Part-Time Call Center Representative
- Troy, MI (24 miles from Metamora, MI)
- 60+ days ago
- Troy, MI (24 miles from Metamora, MI)
- 60+ days ago
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...
BELFOR Contact Central - Call Center Agent
- Troy, MI (24 miles from Metamora, MI)
- 60+ days ago
- Troy, MI (24 miles from Metamora, MI)
- 60+ days ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
- Rochester, MI (16 miles from Metamora, MI)
- 60+ days ago
- Rochester, MI (16 miles from Metamora, MI)
- 60+ days ago
Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...
- Troy, MI (24 miles from Metamora, MI)
- 90+ days ago
- Troy, MI (24 miles from Metamora, MI)
- 90+ days ago
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...
Demographic Data for Metamora, MI
Moving to Metamora, MI? Find some basic demographic data about Metamora, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Metamora, MI
Highest Education Level
Call Center Representatives in Metamora, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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