Call Center Representative Jobs in Grosse Ile, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Temporary)
- Detroit, MI (14 miles from Grosse Ile, MI)
- 19 hours ago
- Detroit, MI (14 miles from Grosse Ile, MI)
- 19 hours ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCall Center Representative -30893
- Livonia, MI (19 miles from Grosse Ile, MI)
- 1 day ago
- Livonia, MI (19 miles from Grosse Ile, MI)
- 1 day ago
Call Center Representative - Livonia, MI Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI!...
Call Center Representative - Livonia, MI
- Livonia, MI (19 miles from Grosse Ile, MI)
- 8 days ago
- Livonia, MI (19 miles from Grosse Ile, MI)
- 8 days ago
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in...
Animal and Customer Care Associate - Detroit
- Detroit, MI (14 miles from Grosse Ile, MI)
- 14 days ago
- Detroit, MI (14 miles from Grosse Ile, MI)
- 14 days ago
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
- Ferndale, MI (21 miles from Grosse Ile, MI)
- 25 days ago
- Ferndale, MI (21 miles from Grosse Ile, MI)
- 25 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
Demographic Data for Grosse Ile, MI
Moving to Grosse Ile, MI? Find some basic demographic data about Grosse Ile, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Grosse Ile, MI
Highest Education Level
Call Center Representatives in Grosse Ile, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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