Call Center Representative Jobs in North Brookfield, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Worcester, MA (14 miles from North Brookfield, MA)
- 20 hours ago
- Worcester, MA (14 miles from North Brookfield, MA)
- 20 hours ago
Essential Duties and Responsibilities: Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed....
- Southbridge, MA (14 miles from North Brookfield, MA)
- 2 days ago
- Southbridge, MA (14 miles from North Brookfield, MA)
- 2 days ago
Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester...
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (23 miles from North Brookfield, MA)
- 12 days ago
- Leominster, MA (23 miles from North Brookfield, MA)
- 12 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Customer Relations Associate: Part-Time
- Berlin, MA (24 miles from North Brookfield, MA)
- 22 days ago
- Berlin, MA (24 miles from North Brookfield, MA)
- 22 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Associate 2nd Shift
- Northborough, MA (23 miles from North Brookfield, MA)
- 25 days ago
- Northborough, MA (23 miles from North Brookfield, MA)
- 25 days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote Work- Northborough, MA (23 miles from North Brookfield, MA)
- 45+ days ago
- Northborough, MA (23 miles from North Brookfield, MA)
- 45+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkProxy Call Center Representative
- Worcester, MA (14 miles from North Brookfield, MA)
- 45+ days ago
- Worcester, MA (14 miles from North Brookfield, MA)
- 45+ days ago
To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels....
Remote WorkCustomer Relations Associate Float
- Sturbridge, MA (11 miles from North Brookfield, MA)
- 60+ days ago
- Sturbridge, MA (11 miles from North Brookfield, MA)
- 60+ days ago
Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester...
Demographic Data for North Brookfield, MA
Moving to North Brookfield, MA? Find some basic demographic data about North Brookfield, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Brookfield, MA
Highest Education Level
Call Center Representatives in North Brookfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »