Call Center Representative Jobs in Danvers, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 22 Jobs

Call Center Rep

Tufts Medicine
Boston, MA (16 miles from Danvers, MA)
5 hours ago

Boston, MA (16 miles from Danvers, MA)
5 hours ago

JOB EXPECTATIONS It is expected that all call center representatives are willing to work extra hours when necessary with short notice and maintain a flexible availability....

In Person

Patient Access Rep - Call Center - Amesbury

Beth Israel Lahey Health
Amesbury, MA (19 miles from Danvers, MA)
5 hours ago

Amesbury, MA (19 miles from Danvers, MA)
5 hours ago

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Call Center - Monday7:30 am - 4:00 pmTuesday 7:30 am - 4:00 pmWednesday7:30 am -...

In Person

Call Center Agent

Harbor Health
Dorchester, MA (19 miles from Danvers, MA)
1 day ago

Dorchester, MA (19 miles from Danvers, MA)
1 day ago

. • 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired. • Excellent customer service and verbal and written communication...

In Person

Call Center Rep

Tufts Medical Center - Medicine
Boston, MA (16 miles from Danvers, MA)
2 days ago

Boston, MA (16 miles from Danvers, MA)
2 days ago

Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....

In Person

Patient Access Rep - Call Center - Amesbury

Beth Israel Lahey Hospital
Cambridge, MA (16 miles from Danvers, MA)
2 days ago

Cambridge, MA (16 miles from Danvers, MA)
2 days ago

When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...

In Person

Call Center Representative III

Trustmark
Boston, MA (16 miles from Danvers, MA)
4 days ago

Boston, MA (16 miles from Danvers, MA)
4 days ago

Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Client Support Specialist

EBI Consulting
Burlington, MA (13 miles from Danvers, MA)
12 days ago

Burlington, MA (13 miles from Danvers, MA)
12 days ago

Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....

In Person

Call Center Representative II

Trustmark
Boston, MA (16 miles from Danvers, MA)
13 days ago

Boston, MA (16 miles from Danvers, MA)
13 days ago

Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Call Center Representative

Mass General Brigham Community Physician
Lawrence, MA (13 miles from Danvers, MA)
13 days ago

Lawrence, MA (13 miles from Danvers, MA)
13 days ago

No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills...

In Person

Call Center Representative

Rockland Trust- Corporate & Call Center
Lowell, MA (18 miles from Danvers, MA)
13 days ago

Lowell, MA (18 miles from Danvers, MA)
13 days ago

Call Center Representative Lowell Job Description At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our call center staff....

In Person

Call Center Representative- Boston Logan Airport

Enterprise Mobility
Boston, MA (16 miles from Danvers, MA)
19 days ago

Boston, MA (16 miles from Danvers, MA)
19 days ago

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....

In Person

Client Relations Specialist

ABC Imaging
Boston, MA (16 miles from Danvers, MA)
21 days ago

Boston, MA (16 miles from Danvers, MA)
21 days ago

Client Relations Specialist (Onsite Print Production Manager) Position Summary ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting...

In Person

Call Center Representative

Beacon Hill Staffing Group
Boston, MA (16 miles from Danvers, MA)
23 days ago

Boston, MA (16 miles from Danvers, MA)
23 days ago

center experience Ability to remain calm and professional when handling difficult or escalated calls Strong communication skills with a customer-focused approach Basic Microsoft Office skills and ability...

In Person

Call Center Representative - Lowell

Rockland Trust
Lowell, MA (18 miles from Danvers, MA)
30+ days ago

Lowell, MA (18 miles from Danvers, MA)
30+ days ago

At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....

In Person

Call Center Representative (Weekend Shift Required)

TEKsystems
Boston, MA (16 miles from Danvers, MA)
30+ days ago

Boston, MA (16 miles from Danvers, MA)
30+ days ago

Active Filters Call Center Representative (Week... Boston, MA Clear All Apply...

In Person

View all 22 jobs

Demographic Data for Danvers, MA

Moving to Danvers, MA? Find some basic demographic data about Danvers, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Danvers, MA

Local

National

Total Population

27,987

Number of Businesses

1,115

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Danvers, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Danvers, MA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Danvers, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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