Call Center Representative Jobs in Sparks Glencoe, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 11 hours ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 11 hours ago
MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 22 days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 22 days ago
UC CONTACT CENTER AGENT I Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 89111 $17.00-$21.00 Experience...
Call Center Representative - Part Time
- Catonsville, MD (19 miles from Sparks Glencoe, MD)
- 1 hour ago
- Catonsville, MD (19 miles from Sparks Glencoe, MD)
- 1 hour ago
Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....
Call Center Representative - Part Time Community College of Baltimore County
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 5 hours ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 5 hours ago
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 1 day ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 1 day ago
Total Health Care, Inc. Job Class Specification/Job Description Title: Contact Center Representative Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Job Summary Reporting...
Lead Nurture Specialist (Call Center) FULLY REMOTE
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 7 days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 7 days ago
TekSystems is currently hiring for several FULLY REMOTE Call Center Representatives, this position would be on EST time zone and you must be flexible with the hours....
Remote Work- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 9 days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 9 days ago
Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...
Call Center Specialist I-Neurology
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 10 days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 10 days ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Call Center Operator - Healthcare
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 12 days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 12 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Uc Contact Center Agent I Lbhmg
- Owings Mills, MD (10 miles from Sparks Glencoe, MD)
- 30+ days ago
- Owings Mills, MD (10 miles from Sparks Glencoe, MD)
- 30+ days ago
UC CONTACT CENTER AGENT I LBHMG Location Owings Mills, MD Facility METROPOLITAN PHYSICIANS Schedule - Shift - Hours Full-time - Day shift - 8:00am-5:30pm Job Category Clerical/Administrative Req #...
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 30+ days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 30+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Call Center Rep - Forest Hill, MD
- Forest Hill, MD (15 miles from Sparks Glencoe, MD)
- 45+ days ago
- Forest Hill, MD (15 miles from Sparks Glencoe, MD)
- 45+ days ago
Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...
Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 45+ days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 45+ days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 45+ days ago
- Baltimore, MD (17 miles from Sparks Glencoe, MD)
- 45+ days ago
resolution....
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Demographic Data for Sparks Glencoe, MD
Moving to Sparks Glencoe, MD? Find some basic demographic data about Sparks Glencoe, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sparks Glencoe, MD
Highest Education Level
Call Center Representatives in Sparks Glencoe, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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