Call Center Representative Jobs in Middle River, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Clinical Research
- Baltimore, MD (12 miles from Middle River, MD)
- 17 hours ago
- Baltimore, MD (12 miles from Middle River, MD)
- 17 hours ago
Work Location : onsite in Baltimore, MD At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel...
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division) - #25-000123-0008
- Baltimore, MD (12 miles from Middle River, MD)
- 2 days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
- Baltimore, MD (12 miles from Middle River, MD)
- 2 days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (20 miles from Middle River, MD)
- 2 days ago
- Hanover, MD (20 miles from Middle River, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative -- SALES
- Cockeysville, MD (17 miles from Middle River, MD)
- 11 days ago
- Cockeysville, MD (17 miles from Middle River, MD)
- 11 days ago
Call Center Representative -- SALES (Hunt Valley) Sunrise Group compensation: $40,000-$100,000 employment type: experience level: entry level job title: Call Center Representative Sunrise Group is a...
- Baltimore, MD (12 miles from Middle River, MD)
- 12 days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 12 days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Client Support Specialist - Greater Baltimore, MD Area
- Towson, MD (13 miles from Middle River, MD)
- 25 days ago
- Towson, MD (13 miles from Middle River, MD)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Baltimore, MD (12 miles from Middle River, MD)
- 30+ days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Call Center Representative - Part Time
- Baltimore, MD (12 miles from Middle River, MD)
- 45+ days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 45+ days ago
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (21 miles from Middle River, MD)
- 45+ days ago
- Owings Mills, MD (21 miles from Middle River, MD)
- 45+ days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
- Sparks Glencoe, MD (20 miles from Middle River, MD)
- 60+ days ago
- Sparks Glencoe, MD (20 miles from Middle River, MD)
- 60+ days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Student Central Representative (Call Center)
- Catonsville, MD (18 miles from Middle River, MD)
- 60+ days ago
- Catonsville, MD (18 miles from Middle River, MD)
- 60+ days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
- Baltimore, MD (12 miles from Middle River, MD)
- 90+ days ago
- Baltimore, MD (12 miles from Middle River, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Demographic Data for Middle River, MD
Moving to Middle River, MD? Find some basic demographic data about Middle River, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Middle River, MD
Highest Education Level
Call Center Representatives in Middle River, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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