Call Center Representative Jobs in Clinton, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center/Customer Service Representatives (CSR)
- Experis
- Landover, MD (12 miles from Clinton, MD)
- 1 day ago
- Landover, MD (12 miles from Clinton, MD)
- 1 day ago
center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....
In PersonSenior Contact Center Agent, Consumer Assistance Network
- McLean, VA (19 miles from Clinton, MD)
- 2 days ago
- McLean, VA (19 miles from Clinton, MD)
- 2 days ago
Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...
In PersonContact Center Representative I CTA
- SIC Standard Insurance Company - 3000
- Washington, DC (12 miles from Clinton, MD)
- 2 days ago
- Washington, DC (12 miles from Clinton, MD)
- 2 days ago
The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...
In Person- Colonial Parking
- Washington, DC (12 miles from Clinton, MD)
- 2 days ago
- Washington, DC (12 miles from Clinton, MD)
- 2 days ago
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
In PersonCustomer Care Associate - Dispatching - (26-CC-600012-075)
- DC Water and Sewer Authority
- Washington, DC (12 miles from Clinton, MD)
- 3 days ago
- Washington, DC (12 miles from Clinton, MD)
- 3 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
In Person- Children's National Medical Center
- Washington, DC (12 miles from Clinton, MD)
- 4 days ago
- Washington, DC (12 miles from Clinton, MD)
- 4 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
In Person- Home Genius Exteriors
- Dunkirk, MD (14 miles from Clinton, MD)
- 6 days ago
- Dunkirk, MD (14 miles from Clinton, MD)
- 6 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonOC Call Center Operator I (FT)
- Kastle Systems
- Falls Church, VA (15 miles from Clinton, MD)
- 10 days ago
- Falls Church, VA (15 miles from Clinton, MD)
- 10 days ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...
In PersonAccess Call Center Representative
- Children's National Medical Center
- Silver Spring, MD (20 miles from Clinton, MD)
- 11 days ago
- Silver Spring, MD (20 miles from Clinton, MD)
- 11 days ago
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
In PersonCall Center Representative - Clinton, MD - In Office
- Heath Consultants
- Clinton, MD
- 20 days ago
- Clinton, MD
- 20 days ago
The Call Center Representative provides supports for a project by communicating directly with the customer/property owners....
In PersonRemote Healthcare Call Center Representative
- Conduent Incorporated
- Washington, DC (12 miles from Clinton, MD)
- 27 days ago
- Washington, DC (12 miles from Clinton, MD)
- 27 days ago
While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....
RemoteClient Support Specialist - Weekend Shift
- rumbleup
- Arlington, VA (14 miles from Clinton, MD)
- 30+ days ago
- Arlington, VA (14 miles from Clinton, MD)
- 30+ days ago
Now Hiring: Client Support Specialist (Full Time) Location : Remote (U.S. residents only) Schedule: Full-time, Friday - Tuesday Compensation : Competitive, based on experience. Includes health,...
Remote Full TimeContact Center Representative - 1st Shift Part-Time
- Wawa Inc. (210515330)
- Washington, DC (12 miles from Clinton, MD)
- 30+ days ago
- Washington, DC (12 miles from Clinton, MD)
- 30+ days ago
Contact Center Representative - 1st Shift Part-Time (2 positions available) Location: Media, PA Available Schedules: - 1st Shift 9:00am-1:00pm (20 hours/week, weekends included) - 1st Shift...
Hybrid Part TimeClient Support Specialist - Greater Washington DC Area (REMOTE)
- Fidelity Investments
- Arlington, VA (14 miles from Clinton, MD)
- 45+ days ago
- Arlington, VA (14 miles from Clinton, MD)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In Person- BANK-FUND STAFF FED CREDIT
- Washington, DC (12 miles from Clinton, MD)
- 60+ days ago
- Washington, DC (12 miles from Clinton, MD)
- 60+ days ago
About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International...
In PersonDemographic Data for Clinton, MD
Moving to Clinton, MD? Find some basic demographic data about Clinton, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Clinton, MD
Highest Education Level
Call Center Representatives in Clinton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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