Call Center Representative Jobs in Abingdon, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Middle River, MD (11 miles from Abingdon, MD)
- 5 days ago
- Middle River, MD (11 miles from Abingdon, MD)
- 5 days ago
Call Center Agent Home Improvement Industry Position: Call Center Agent Middle River, Maryland Full-Time 15-18/hour + Monthly Bonuses Based on KPIs About Us: At Legacy Design and Remodeling, we...
Call Center Operator - Cardiology
- Baltimore, MD (21 miles from Abingdon, MD)
- 9 days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 9 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Sparks Glencoe, MD (21 miles from Abingdon, MD)
- 14 days ago
- Sparks Glencoe, MD (21 miles from Abingdon, MD)
- 14 days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
- Baltimore, MD (21 miles from Abingdon, MD)
- 14 days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 14 days ago
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
- Baltimore, MD (21 miles from Abingdon, MD)
- 21 days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 21 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Baltimore, MD (21 miles from Abingdon, MD)
- 27 days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 27 days ago
Class Description The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for...
- White Marsh, MD (8 miles from Abingdon, MD)
- 28 days ago
- White Marsh, MD (8 miles from Abingdon, MD)
- 28 days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
Call Center Operator - Healthcare
- Baltimore, MD (21 miles from Abingdon, MD)
- 30+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 30+ days ago
Summary The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall...
- Baltimore, MD (21 miles from Abingdon, MD)
- 45+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 45+ days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Temporary Call Center Representative (Compliance Division) - #25-005361-0008
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
- Baltimore, MD (21 miles from Abingdon, MD)
- 90+ days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Annapolis, Maryland POSITION DUTIES The Comptroller of Maryland's Compliance Division is seeking Temporary Call Center Representatives...
Demographic Data for Abingdon, MD
Moving to Abingdon, MD? Find some basic demographic data about Abingdon, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Abingdon, MD
Highest Education Level
Call Center Representatives in Abingdon, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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