Call Center Representative Jobs in Shreveport, LA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inbound Call-Center Representative (HYBRID/IN-OFFICE)
- Aveanna Healthcare
- Shreveport, LA
- 6 days ago
- Shreveport, LA
- 6 days ago
Requisition #: 215415 Location: Shreveport, LA 71104 Category: Customer Service Salary: $19.00 per hour Position Details Inbound Call Center Representative Start Date: 07/06/26 // Starting Pay: $19/...
Hybrid- (Employer Name Not Available)
- Bossier City, LA (5 miles from Shreveport, LA)
- 8 days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 8 days ago
Return to list of jobs Print Job Order Opens in new window Share More Like This $11.00 Per Hour Position range in 7th Regional Labor Market Area, Shreveport $13.74 - $21.24 Per hour Call Center Representative...
In Person Full TimeRemote Call Center Representative
- MCI Military Recruitment
- Barksdale AFB, LA (6 miles from Shreveport, LA)
- 30+ days ago
- Barksdale AFB, LA (6 miles from Shreveport, LA)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote- Westaff
- Bossier City, LA (5 miles from Shreveport, LA)
- 30+ days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 30+ days ago
Were hiring Call Center Representatives for a direct-hire role starting at $11/hr!...
In PersonBilingual Call Center Representative
- Westaff
- Bossier City, LA (5 miles from Shreveport, LA)
- 30+ days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 30+ days ago
The Bilingual Call Center Representative serves as a vital communication link between inmates and their approved family members or loved ones....
In PersonBilingual Call Center Representative
- Employbridge
- Bossier City, LA (5 miles from Shreveport, LA)
- 45+ days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 45+ days ago
The Bilingual Call Center Representative serves as the first point of contact for customers, providing excellent service in both English and Spanish....
In PersonCall Center Specialist, Part-time 7A-7P Saturday and Sunday
- Universal Health Services
- Shreveport, LA
- 45+ days ago
- Shreveport, LA
- 45+ days ago
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for...
In Person Part TimeDemographic Data for Shreveport, LA
Moving to Shreveport, LA? Find some basic demographic data about Shreveport, LA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shreveport, LA
Highest Education Level
Call Center Representatives in Shreveport, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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