Call Center Representative Jobs in Louisiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - Remote (Baton Rouge, LA)
- Baton Rouge, LA
- 1 day ago
- Baton Rouge, LA
- 1 day ago
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote Work100% Remote WFH Work From Home Call Center Agent (ALL STATES except,
- Lafayette, LA
- 5 days ago
- Lafayette, LA
- 5 days ago
WFH starts here $10-18/hr Multiple streams of income are grown here! Copy and search the website below to learn more about our company and who we work with. www.connectpro.global/work-from-home...
Remote WorkOverview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Sr Email/Chat Contact Center Representative - Banking Support
- Baton Rouge, LA
- 16 days ago
- Baton Rouge, LA
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
We are looking to hire an experienced Call Center Representative at our Metairie, Louisiana office....
Senior Contact Center Representative - Business Banking Support
- Baton Rouge, LA
- 18 days ago
- Baton Rouge, LA
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Representative Baton Rouge, LA (Onsite) Contractor Call Center Representative Baton Rouge, LA (Onsite) Contractor Call Center Representative Baton Rouge, LA (Onsite) Contractor Call Center...
Are you ready to bring your communication skills to a team that values service, integrity, and teamwork? Staffmark is hiring a Call Center Operator in Monroe, LA, where your attention to detail...
center experience is preferred....
Call Center Representative Bossier City, LA Description Bossier City, LA Looking for several office admins to help with customer service calls. Must have a cheerful voice and excellent grammar....
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Louisiana
Moving to Louisiana? Find some basic demographic data about Louisiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Louisiana
Highest Education Level
Call Center Representatives in Louisiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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