Call Center Representative Jobs in Louisiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for call center representatives to support our "Get Out the Vote" initiative....
Airfare Specialist, Call Center (Caesars New Orleans)
- New Orleans, LA
- 21 days ago
- New Orleans, LA
- 21 days ago
JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver...
center experience is preferred....
Call Center Representative Bossier City, LA Description Bossier City, LA Looking for several office admins to help with customer service calls. Must have a cheerful voice and excellent grammar....
Guest Services Call Center Representative Part Time
- New Orleans, LA
- 13 days ago
- New Orleans, LA
- 13 days ago
Position Title: Call Center Representative Department: Guest Services Location: Audubon Aquarium & Audubon Zoo General Summary: The Call Center Representative is responsible for answering all incoming...
Summary/objective The Call Center Specialist position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. This...
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for...
Contact Center Representative - Remote (Baton Rouge, LA)
- Baton Rouge, LA
- 21 days ago
- Baton Rouge, LA
- 21 days ago
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the...
Client Relations Specialist - Bookkeeping and Tax
- Shreveport, LA
- 30+ days ago
- Shreveport, LA
- 30+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Shreveport, Louisiana, United States Description This is a fully and permanently remote work from home...
Remote WorkEssential Duties and Responsibilities: Handle phone calls in a timely and professional manner. Provide accurate and consistent information. Exhibit quality customer service and support. Maintain...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
What youll do here: The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have....
Demographic Data for Louisiana
Moving to Louisiana? Find some basic demographic data about Louisiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Louisiana
Highest Education Level
Call Center Representatives in Louisiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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