Call Center Representative Jobs in Baton Rouge, LA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Baton Rouge, LA
- 17 days ago
- Baton Rouge, LA
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Baton Rouge, LA
- 22 days ago
- Baton Rouge, LA
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
Remote- Window World of Baton Rouge
- Baton Rouge, LA
- 27 days ago
- Baton Rouge, LA
- 27 days ago
Summary America's leading replacement window company, Window World, is looking for a Senior Call Center Representative to join our headquarters in Baton Rouge, LA....
In PersonContact Center Representative - Remote
- Pelican State Credit Union
- Baton Rouge, LA
- 30+ days ago
- Baton Rouge, LA
- 30+ days ago
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the...
RemoteCall Center Representative (Healthcare) - Baton Rouge, LA - Remote
- Gainwell Technologies
- Baton Rouge, LA
- 30+ days ago
- Baton Rouge, LA
- 30+ days ago
Were seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative....
RemoteCall Center Representative (Healthcare) - Baton Rouge, LA - Hybrid
- Gainwell Technologies
- Baton Rouge, LA
- 30+ days ago
- Baton Rouge, LA
- 30+ days ago
Were seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative....
HybridCall Center Representative - Baton Rouge, LA - Hybrid
- Gainwell Technologies
- Baton Rouge, LA
- 30+ days ago
- Baton Rouge, LA
- 30+ days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
HybridCall Center Representative - Baton Rouge, LA - Remote
- gainwelltechnologies
- Baton Rouge, LA
- 45+ days ago
- Baton Rouge, LA
- 45+ days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
RemoteCustomer Care Associate - Night Shift
- Benny's Car Wash
- Baton Rouge, LA
- 60+ days ago
- Baton Rouge, LA
- 60+ days ago
Join Our Award-Winning Team in Baton Rouge - Where Work Meets Fun! Are you ready to be part of something exciting? We've been proudly recognized as one of the Best Places to Work for over 5 years,...
In PersonCall Center Representative - Healthcare - Baton Rouge, LA
- Gainwell Technologies
- Baton Rouge, LA
- 90+ days ago
- Baton Rouge, LA
- 90+ days ago
Were seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative....
RemoteDemographic Data for Baton Rouge, LA
Moving to Baton Rouge, LA? Find some basic demographic data about Baton Rouge, LA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Baton Rouge, LA
Highest Education Level
Call Center Representatives in Baton Rouge, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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