Call Center Representative Jobs in Shepherdsville, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Louisville, KY (20 miles from Shepherdsville, KY)
- 12 days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 12 days ago
Client Support Specialist - Dec 2024 / May 2025 Grads ADP 4.4 ( ) Louisville, KY Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive...
Member Resource Lending Specialist / Call Center
- Fort Knox, KY (13 miles from Shepherdsville, KY)
- 12 days ago
- Fort Knox, KY (13 miles from Shepherdsville, KY)
- 12 days ago
Member Resource Lending Specialist / Call Center Are you ready to join a team that is committed to hardworking Kentuckians? If so, Abound Credit Union might be the place for you! We are driven by...
- Louisville, KY (20 miles from Shepherdsville, KY)
- 14 days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 14 days ago
What Youll Do As a Call Center Representative, you will be the first point of contact for many of our patients....
- Louisville, KY (20 miles from Shepherdsville, KY)
- 18 days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 18 days ago
Nukumers Logistics LLC is a rapidly growing logistics company highly focused on providing exceptional service and solutions to our clients. Our dedicated team is comprised of dynamic, innovative...
Remote Work- Louisville, KY (20 miles from Shepherdsville, KY)
- 19 days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 19 days ago
Qualifications: Call center experience is required. Strong verbal and written communication skills. Ability to explain complex concepts in a clear and empathetic manner....
Patient Access Call Center Specialist 1
- Louisville, KY (20 miles from Shepherdsville, KY)
- 22 days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 22 days ago
Job Overview At Family Health Centers (FHC), we work hard because our patients deserve the best. FHC is currently seeking go-getters with a positive attitudes for the position of Patient Access...
Remote Call Center Representative
- Fort Knox, KY (13 miles from Shepherdsville, KY)
- 30+ days ago
- Fort Knox, KY (13 miles from Shepherdsville, KY)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkKENTUCKY only - Work at Home Call Center Representative
- Rineyville, KY (22 miles from Shepherdsville, KY)
- 45+ days ago
- Rineyville, KY (22 miles from Shepherdsville, KY)
- 45+ days ago
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
- Louisville, KY (20 miles from Shepherdsville, KY)
- 45+ days ago
- Louisville, KY (20 miles from Shepherdsville, KY)
- 45+ days ago
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
Demographic Data for Shepherdsville, KY
Moving to Shepherdsville, KY? Find some basic demographic data about Shepherdsville, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shepherdsville, KY
Highest Education Level
Call Center Representatives in Shepherdsville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »