Call Center Representative Jobs in Kansas City, KS

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

Contact Center Representative

Kansas City, MO (1 mile from Kansas City, KS)
1 day ago

Kansas City, MO (1 mile from Kansas City, KS)
1 day ago

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...

Remote Bilingual Call Center Agent

Kansas City, MO (1 mile from Kansas City, KS)
1 day ago

Kansas City, MO (1 mile from Kansas City, KS)
1 day ago

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. This is your opportunity to join Inizio...

Remote Work

Call Center Representative

Kansas City, KS
4 days ago

Kansas City, KS
4 days ago

The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....

Customer Care Associate

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Perks and Benefits: Medical, Vision, and Dental health plans Parental and Bonding Leave PTO 401(k) Matching Tuition Reimbursement Here at Seiler we are committed to not only manufacturing and...

Contact Center Agent: 2PM - 10:30PM (Tuesday/Wednesday Off)

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...

Contact Center Agent: 2PM - 10:30PM (Monday/Tuesday Off)

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...

Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Lenexa, KS (14 miles from Kansas City, KS)
4 days ago

Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...

Call Center Agent

Overland Park, KS (21 miles from Kansas City, KS)
6 days ago

Overland Park, KS (21 miles from Kansas City, KS)
6 days ago

center experience preferred Fundamental understanding of electronics required Ability to read and understand technical documents and manuals PC literate with the ability to use Microsoft Word, Excel...

Full Time Call Center Representative

Kansas City, MO (1 mile from Kansas City, KS)
9 days ago

Kansas City, MO (1 mile from Kansas City, KS)
9 days ago

Salary Not Available Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k - $49k Per Year Full Time Call Center Representative Movado Group Inc....

Call Center Representative - Outpatient Pharmacy Services

Lenexa, KS (14 miles from Kansas City, KS)
16 days ago

Lenexa, KS (14 miles from Kansas City, KS)
16 days ago

Call Center Representative - Outpatient Pharmacy ServicesSouthlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail...

Contact Center Representative II

Kansas City, MO (1 mile from Kansas City, KS)
16 days ago

Kansas City, MO (1 mile from Kansas City, KS)
16 days ago

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Childrens Mercy, we believe in making a difference in the lives...

Life Contact Center Representative

Kansas City, MO (1 mile from Kansas City, KS)
16 days ago

Kansas City, MO (1 mile from Kansas City, KS)
16 days ago

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...

Associate Client Relations Specialist

Kansas City, MO (1 mile from Kansas City, KS)
25 days ago

Kansas City, MO (1 mile from Kansas City, KS)
25 days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Call Center Representative - 2nd shift

Kansas City, MO (1 mile from Kansas City, KS)
30+ days ago

Kansas City, MO (1 mile from Kansas City, KS)
30+ days ago

Ability and willingness to learn and apply the Company client service model (consultative)....

Call Center Associate - Primary Care

Lenexa, KS (14 miles from Kansas City, KS)
45+ days ago

Lenexa, KS (14 miles from Kansas City, KS)
45+ days ago

Candidates for this position should have prior healthcare and/or call center experience....

Remote Work

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Demographic Data for Kansas City, KS

Moving to Kansas City, KS? Find some basic demographic data about Kansas City, KS below.

Median Age

Average Household Income

Home Value vs Household Income in Kansas City, KS

Local

National

Total Population

161,409

Number of Businesses

2,925

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Kansas City, KS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Kansas City, KS offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Kansas City, KS

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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