Call Center Representative Jobs in Kansas City, KS

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Client Support Specialist (IT-Focused)

  • Liberty, MO (16 miles from Kansas City, KS)
  • 4 days ago
  • Liberty, MO (16 miles from Kansas City, KS)
  • 4 days ago

Client Support Specialist (IT-Focused) - Future Opportunities Location: Hybrid Based in Overland Park, KS Job Type: Full-Time Pay Rate: $18/hour Were building a talent pipeline for upcoming...

Associate Client Relations Specialist

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 5 days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 5 days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Bilingual Contact Center Representative

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 13 days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 13 days ago

center experience....

Benefit Call Center Representative

  • Independence, MO (11 miles from Kansas City, KS)
  • 13 days ago
  • Independence, MO (11 miles from Kansas City, KS)
  • 13 days ago

Must reside in the State of Missouri Description: Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits Utilize...

Remote Call Center Customer Service Representative

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 14 days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 14 days ago

POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....

Remote Work

Client Support Specialist

  • Overland Park, KS (21 miles from Kansas City, KS)
  • 16 days ago
  • Overland Park, KS (21 miles from Kansas City, KS)
  • 16 days ago

Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...

Call Center Agent - Nights B

  • Overland Park, KS (21 miles from Kansas City, KS)
  • 22 days ago
  • Overland Park, KS (21 miles from Kansas City, KS)
  • 22 days ago

Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...

Call Center Technician

  • Olathe, KS (19 miles from Kansas City, KS)
  • 23 days ago
  • Olathe, KS (19 miles from Kansas City, KS)
  • 23 days ago

Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...

Call Center Representative - 2nd shift

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 24 days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 24 days ago

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...

Call Center Associate - Primary Care

  • Lenexa, KS (14 miles from Kansas City, KS)
  • 29 days ago
  • Lenexa, KS (14 miles from Kansas City, KS)
  • 29 days ago

Candidates for this position should have prior healthcare and/or call center experience....

Remote Work

Financial Services Client Relations Specialist

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 30+ days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 30+ days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Client Relations Specialist - Bookkeeping

  • Independence, MO (11 miles from Kansas City, KS)
  • 45+ days ago
  • Independence, MO (11 miles from Kansas City, KS)
  • 45+ days ago

Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Independence, Missouri, United States Description This is a fully and permanently remote work from home...

Remote Work

Call Center Associate

  • Overland Park, KS (21 miles from Kansas City, KS)
  • 60+ days ago
  • Overland Park, KS (21 miles from Kansas City, KS)
  • 60+ days ago

In this role, you will be responsible for providing quality guest service standards and ensure that the goals and objectives of the Call Center operation are met/exceeded....

Sr. Client Relations Specialist

  • Kansas City, MO (1 mile from Kansas City, KS)
  • 90+ days ago
  • Kansas City, MO (1 mile from Kansas City, KS)
  • 90+ days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Call Center Rep Lead - Switchboard

  • Kansas City, KS
  • 90+ days ago
  • Kansas City, KS
  • 90+ days ago

Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...

Demographic Data for Kansas City, KS

Moving to Kansas City, KS? Find some basic demographic data about Kansas City, KS below.


Local
National
161,409
2,925
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Kansas City, KS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Kansas City, KS offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Kansas City, KS
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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