Call Center Representative Jobs in Kansas City, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Kansas City, MO (1 mile from Kansas City, KS)
- 7 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 7 days ago
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
- Overland Park, KS (21 miles from Kansas City, KS)
- 8 days ago
- Overland Park, KS (21 miles from Kansas City, KS)
- 8 days ago
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
- Overland Park, KS (21 miles from Kansas City, KS)
- 13 days ago
- Overland Park, KS (21 miles from Kansas City, KS)
- 13 days ago
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...
Call Center Representative - 3rd shift
- Kansas City, MO (1 mile from Kansas City, KS)
- 19 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 19 days ago
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Bilingual Contact Center Representative
- Kansas City, MO (1 mile from Kansas City, KS)
- 21 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 21 days ago
center experience....
Client Support Specialist - Greater Kansas City, MO Area
- Overland Park, KS (21 miles from Kansas City, KS)
- 23 days ago
- Overland Park, KS (21 miles from Kansas City, KS)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Olathe, KS (19 miles from Kansas City, KS)
- 24 days ago
- Olathe, KS (19 miles from Kansas City, KS)
- 24 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Lenexa, KS (14 miles from Kansas City, KS)
- 27 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 27 days ago
Position: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $16.50 Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday Company Overview:...
SW KC Mkt Call Center Rep (Sat/Sun 7am-330pm)
- Olathe, KS (19 miles from Kansas City, KS)
- 28 days ago
- Olathe, KS (19 miles from Kansas City, KS)
- 28 days ago
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
- Lenexa, KS (14 miles from Kansas City, KS)
- 30+ days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 30+ days ago
Perks and Benefits: Medical, Vision, and Dental health plans Parental and Bonding Leave PTO 401(k) Matching Tuition Reimbursement Here at Seiler we are committed to not only manufacturing and...
Full Time Call Center Representative
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
Salary Not Available Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k - $49k Per Year Full Time Call Center Representative Movado Group Inc....
Call Center Representative - Outpatient Pharmacy Services
- Lenexa, KS (14 miles from Kansas City, KS)
- 45+ days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 45+ days ago
Call Center Representative - Outpatient Pharmacy ServicesSouthlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail...
Life Contact Center Representative
- Kansas City, MO (1 mile from Kansas City, KS)
- 45+ days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 45+ days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
Demographic Data for Kansas City, KS
Moving to Kansas City, KS? Find some basic demographic data about Kansas City, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas City, KS
Highest Education Level
Call Center Representatives in Kansas City, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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