Call Center Representative Jobs in Kansas City, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Kansas City, MO (1 mile from Kansas City, KS)
- 1 day ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 1 day ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Remote Bilingual Call Center Agent
- Kansas City, MO (1 mile from Kansas City, KS)
- 1 day ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 1 day ago
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. This is your opportunity to join Inizio...
Remote WorkThe call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
Perks and Benefits: Medical, Vision, and Dental health plans Parental and Bonding Leave PTO 401(k) Matching Tuition Reimbursement Here at Seiler we are committed to not only manufacturing and...
Contact Center Agent: 2PM - 10:30PM (Tuesday/Wednesday Off)
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...
Contact Center Agent: 2PM - 10:30PM (Monday/Tuesday Off)
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 4 days ago
Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...
- Overland Park, KS (21 miles from Kansas City, KS)
- 6 days ago
- Overland Park, KS (21 miles from Kansas City, KS)
- 6 days ago
center experience preferred Fundamental understanding of electronics required Ability to read and understand technical documents and manuals PC literate with the ability to use Microsoft Word, Excel...
Full Time Call Center Representative
- Kansas City, MO (1 mile from Kansas City, KS)
- 9 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 9 days ago
Salary Not Available Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k - $49k Per Year Full Time Call Center Representative Movado Group Inc....
Call Center Representative - Outpatient Pharmacy Services
- Lenexa, KS (14 miles from Kansas City, KS)
- 16 days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 16 days ago
Call Center Representative - Outpatient Pharmacy ServicesSouthlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail...
Contact Center Representative II
- Kansas City, MO (1 mile from Kansas City, KS)
- 16 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 16 days ago
Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Childrens Mercy, we believe in making a difference in the lives...
Life Contact Center Representative
- Kansas City, MO (1 mile from Kansas City, KS)
- 16 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 16 days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
Associate Client Relations Specialist
- Kansas City, MO (1 mile from Kansas City, KS)
- 25 days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 25 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Center Representative - 2nd shift
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
- Kansas City, MO (1 mile from Kansas City, KS)
- 30+ days ago
Ability and willingness to learn and apply the Company client service model (consultative)....
Call Center Associate - Primary Care
- Lenexa, KS (14 miles from Kansas City, KS)
- 45+ days ago
- Lenexa, KS (14 miles from Kansas City, KS)
- 45+ days ago
Candidates for this position should have prior healthcare and/or call center experience....
Remote WorkDemographic Data for Kansas City, KS
Moving to Kansas City, KS? Find some basic demographic data about Kansas City, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas City, KS
Highest Education Level
Call Center Representatives in Kansas City, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Policy Development
- Multitasking
- Spanish
- English
- Team Building
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »