Call Center Representative Jobs in New Albany, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- ADP
- Louisville, KY (4 miles from New Albany, IN)
- 1 day ago
- Louisville, KY (4 miles from New Albany, IN)
- 1 day ago
Description At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve,...
In Person- TEKsystems
- Louisville, KY (4 miles from New Albany, IN)
- 15 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 15 days ago
Qualifications 3+ years of call center experience required (collections experience strongly preferred)....
Remote- Lifepoint Careers
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
Essential Functions Answers inbound calls and emails, in alignment with identified process as well as service level goals Accurately collects and/or validates client information in Five9, ServiceNow...
RemoteCall Center Representative- Spanish And English - Pay $18/hr- $20/hr
- Aerotek
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
center experience preferred Strong communication and listening skills Basic computer skills and ability to navigate multiple systems Reliable attendance and punctuality Ability to work a full-time...
In Person- Churchill Downs Inc.
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
Previous Call Center experience required, including experience working in a high-volume Call Center environment and interacting with the public on a regular basis....
In Person TemporaryClient Support Specialist - Dec 2025 / May 2026 Grads
- ADP
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
Description At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve,...
In PersonDemographic Data for New Albany, IN
Moving to New Albany, IN? Find some basic demographic data about New Albany, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Albany, IN
Highest Education Level
Call Center Representatives in New Albany, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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