Call Center Representative Jobs in New Albany, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Charlestown, IN (17 miles from New Albany, IN)
- 2 days ago
- Charlestown, IN (17 miles from New Albany, IN)
- 2 days ago
Kelly is now hiring a Call Center Representative at a premier client in Louisville, KY!...
- Charlestown, IN (17 miles from New Albany, IN)
- 3 days ago
- Charlestown, IN (17 miles from New Albany, IN)
- 3 days ago
Kelly is now hiring a Call Center Representative at a premier client in Louisville, KY! If interested, please apply to posting or send your resume to ......
- Louisville, KY (4 miles from New Albany, IN)
- 3 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 3 days ago
Center Experience with HIPAA and patient services What happens next Once you apply, youll proceed to the next steps if your skills and experience look like a good fit....
Client Support Specialist Dec 2024 / May 2025 Grads
- Louisville, KY (4 miles from New Albany, IN)
- 3 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 3 days ago
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
- Louisville, KY (4 miles from New Albany, IN)
- 4 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 4 days ago
Center Experience with HIPAA and patient services What happens next Once you apply, youll proceed to the next steps if your skills and experience look like a good fit....
Healthcare Call Center Representative Scheduler
- Louisville, KY (4 miles from New Albany, IN)
- 8 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 8 days ago
Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...
Remote Work- Louisville, KY (4 miles from New Albany, IN)
- 18 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 18 days ago
Skills and Qualifications: 1 plus years of Call Center experience Previous call center experience preferred....
Client Support Specialist - HIRING EVENT
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
HIRING EVENT WEDNESDAY JUNE 11 FROM 3PM-7PM. Apply and additional information about the event will be sent to you in the next couple of days. At ADP we are driven by your success. We engage your...
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 45+ days ago
Position Title: Fulltime on-site Call Center Representative Reports to: Office Manager This position features: Generous pay and benefits including a 401k and profit-sharing plan!...
Medical Call Center Representative Scheduler
- Louisville, KY (4 miles from New Albany, IN)
- 90+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 90+ days ago
Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...
Remote WorkDemographic Data for New Albany, IN
Moving to New Albany, IN? Find some basic demographic data about New Albany, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Albany, IN
Highest Education Level
Call Center Representatives in New Albany, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »