Call Center Representative Jobs in Greenwood, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
BMV Contact Center Representative
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state,...
Remote WorkONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN
- Indianapolis, IN (12 miles from Greenwood, IN)
- 5 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 5 days ago
Company Description At AECOM, were delivering a better world. We believe infrastructure creates opportunity for everyone. Whether its improving your commute, keeping the lights on, providing...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 15 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 15 days ago
Job Description: Company: Total Shape Location: Work From Home (Remote) Salary: $700 - $900 USD/month Key Responsibilities: Answer incoming calls and respond to customer queries Make outbound...
Remote WorkTotal Loss Customer Care Associate
- Indianapolis, IN (12 miles from Greenwood, IN)
- 19 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 19 days ago
In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers....
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
Call center representatives will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 7 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE : The primary purpose of this position is...
Client Relations Specialist, Family Office Services
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
SEI is seeking a Specialist for the Client Relations team, which is responsible for day-to-day, first line product and client support for SEI's Archway Platform and Archway Client Portal. The team...
Demographic Data for Greenwood, IN
Moving to Greenwood, IN? Find some basic demographic data about Greenwood, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greenwood, IN
Highest Education Level
Call Center Representatives in Greenwood, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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