Call Center Representative Remote & Hybrid Only Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Center Representative provides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and support to students and the general public who inquire...
Remote- Ascensus
- Elk Grove Village, IL
- 5 days ago
- Elk Grove Village, IL
- 5 days ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote- Versiti Blood Center of IL
- Aurora, IL
- 7 days ago
- Aurora, IL
- 7 days ago
.)\ What Were Looking For:\ \ Strong communication skills\ Comfort using computers and learning new systems\ Reliability and a positive attitude\ Call Center experience is helpful but not required\...
Remote Full TimeCall Center Representative - Hybrid
- TEKsystems
- Lake Bluff, IL
- 11 days ago
- Lake Bluff, IL
- 11 days ago
Prior call center experience and/or multi-line phone system. Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications....
HybridContact Center Representative- Employer Services
- ILLINOIS MUNICIPAL RETIREMENT FUND
- Southern View, IL
- 11 days ago
- Southern View, IL
- 11 days ago
Internal applicants must apply by 5/28/2026! SUMMARY The primary responsibility of the Employer Contact Center Representative is to act as liaison between IMRF and its participating IMRF employers...
RemoteEvening Call Center Representative
- Accel Entertainment
- Collinsville, IL
- 13 days ago
- Collinsville, IL
- 13 days ago
QUALIFICATIONS 2 to 3 years of dispatch or call center experience Proficient in Microsoft Word, Outlook, and Excel Ability to prepare reports and business correspondence Excellent written and verbal...
Hybrid- Versiti, Inc.
- Aurora, IL
- 14 days ago
- Aurora, IL
- 14 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full TimeContact (Call) Center Representative
- Consumers Credit Union
- Lake Forest, IL
- 15 days ago
- Lake Forest, IL
- 15 days ago
We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....
HybridBilingual Call Center Representative (French Speaking)
- Midtown Athletic Clubs
- Chicago, IL
- 26 days ago
- Chicago, IL
- 26 days ago
Midtown is seeking a Full-time bilingual French/English Member Support Representative to handle member inquiries and support the technical aspects of customer service in a fast paced call center...
HybridCustomer Care Associate II (USABlueBook) - Waukegan, IL
- HD Supply
- Waukegan, IL
- 28 days ago
- Waukegan, IL
- 28 days ago
Company Overview USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility...
Hybrid- Illinois Municipal Retirement Fund (IMRF)
- Oak Brook, IL
- 30+ days ago
- Oak Brook, IL
- 30+ days ago
Contact Center Representative Illinois Municipal Retirement Fund (IMRF) - 4.0 Oak Brook, IL Job Details $53,369 - $58,705 a year 1 day ago Benefits Paid holidays Disability insurance Health...
RemoteReq ID: 352985 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
HybridCall Center Specialist Physician Referrals
- Advent Health
- Hinsdale, IL
- 30+ days ago
- Hinsdale, IL
- 30+ days ago
Schedule: Monday - Fridays; Day shifts, w/some Saturdays 1-Year inbound call center experience needed Remote role, but candidates must reside in the Chicagoland or Northwest Indiana Area and have reliable...
RemoteDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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