Call Center Representative Jobs in Waukegan, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Inbound Call Center Representative

  • Great Lakes Credit Union
  • Bannockburn, IL (13 miles from Waukegan, IL)
  • 2 days ago
  • Bannockburn, IL (13 miles from Waukegan, IL)
  • 2 days ago

Great Lakes Credit Union is Hiring GREAT people for our GREAT team! Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Member Care Specialist is responsible...

In Person

Call Center Representative - Hybrid

  • TEKsystems
  • Lake Bluff, IL (5 miles from Waukegan, IL)
  • 11 days ago
  • Lake Bluff, IL (5 miles from Waukegan, IL)
  • 11 days ago

Prior call center experience and/or multi-line phone system. Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications....

Hybrid

Contact (Call) Center Representative

  • Consumers Credit Union
  • Lake Forest, IL (8 miles from Waukegan, IL)
  • 15 days ago
  • Lake Forest, IL (8 miles from Waukegan, IL)
  • 15 days ago

We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....

Hybrid

Call Center Representative

  • University of Rochester
  • Wilmot, WI (20 miles from Waukegan, IL)
  • 18 days ago
  • Wilmot, WI (20 miles from Waukegan, IL)
  • 18 days ago

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...

In Person

Customer Care Associate II (USABlueBook) - Waukegan, IL

  • HD Supply
  • Waukegan, IL
  • 28 days ago
  • Waukegan, IL
  • 28 days ago

Company Overview USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility...

Hybrid

Customer Care Associate, Level II (M-F 10:30am-7pm) - Waukegan, IL

  • HD Supply
  • Crystal Lake, IL (24 miles from Waukegan, IL)
  • 30+ days ago
  • Crystal Lake, IL (24 miles from Waukegan, IL)
  • 30+ days ago

-7pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...

In Person

Call Center Representative

  • Tricoci University
  • Park Ridge, IL (24 miles from Waukegan, IL)
  • 30+ days ago
  • Park Ridge, IL (24 miles from Waukegan, IL)
  • 30+ days ago

Description Join Tricoci University as a Call Center Representative!...

In Person

Client Support Specialist- Greater Chicago, IL Area (REMOTE)

  • Fidelity Investments
  • Highland Park, IL (12 miles from Waukegan, IL)
  • 45+ days ago
  • Highland Park, IL (12 miles from Waukegan, IL)
  • 45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites: Chicago,...

In Person

Contact Center Representative

  • TruStone Financial
  • Kenosha, WI (18 miles from Waukegan, IL)
  • 60+ days ago
  • Kenosha, WI (18 miles from Waukegan, IL)
  • 60+ days ago

WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...

In Person

Demographic Data for Waukegan, IL

Moving to Waukegan, IL? Find some basic demographic data about Waukegan, IL below.

Local
National
99,816
1,726
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Waukegan, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Waukegan, IL offer the following education background
High School or GED
32.1%
Bachelor's Degree
25.5%
Associate's Degree
17.3%
Vocational Degree or Certification
14.9%
Master's Degree
5.3%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Waukegan, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »