Call Center Representative Jobs in Spring Grove, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate I - 10:30AM SHIFT M-F
- Waukegan, IL (20 miles from Spring Grove, IL)
- 11 days ago
- Waukegan, IL (20 miles from Spring Grove, IL)
- 11 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
ULINE- Call Center Representative
- Twin Lakes, WI (5 miles from Spring Grove, IL)
- 18 days ago
- Twin Lakes, WI (5 miles from Spring Grove, IL)
- 18 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Customer Service Representative - Overnights
- Waterford, WI (23 miles from Spring Grove, IL)
- 26 days ago
- Waterford, WI (23 miles from Spring Grove, IL)
- 26 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Customer Service Representative
- Bassett, WI (6 miles from Spring Grove, IL)
- 26 days ago
- Bassett, WI (6 miles from Spring Grove, IL)
- 26 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative - Bilingual
- Springfield, WI (16 miles from Spring Grove, IL)
- 26 days ago
- Springfield, WI (16 miles from Spring Grove, IL)
- 26 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
ULINE- Customer Service Representative
- Bristol, WI (12 miles from Spring Grove, IL)
- 26 days ago
- Bristol, WI (12 miles from Spring Grove, IL)
- 26 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
- West Dundee, IL (23 miles from Spring Grove, IL)
- 30+ days ago
- West Dundee, IL (23 miles from Spring Grove, IL)
- 30+ days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
- Kenosha, WI (23 miles from Spring Grove, IL)
- 30+ days ago
- Kenosha, WI (23 miles from Spring Grove, IL)
- 30+ days ago
WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...
Demographic Data for Spring Grove, IL
Moving to Spring Grove, IL? Find some basic demographic data about Spring Grove, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Spring Grove, IL
Highest Education Level
Call Center Representatives in Spring Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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